Help Desk Support Candidate with Healthcare Focus
Resume:
ENVONE TENYAH
*******@*****.*** KATY, TX
OVERVIEW
Dedicated professional with experience in customer service, healthcare support, and technical problem-solving. Seeking to leverage skills in communication, troubleshooting, and software systems in a Help Desk Support role. WORK EXPERIENCE
Remote customer service assistance Jacobson Group January 2024 - Present
Customer Service/Claim Processor Remote Call Center, Jacobson January 2024 - August 2025 • Houston, TX
Group Managed an average of 100 claims per day to ensure efficient processing. Addressed customer inquiries through email, online chats, and phone calls, providing timely assistance. Guided customers through the problem-solving process, ensuring clarity and understanding. Assisted with troubleshooting hardware and software issues, along with navigating the website. Conducted follow-ups with customers to guarantee satisfactory service and communicated feedback to relevant internal teams. Reviewed and evaluated claim documentation to assess eligibility, coverage, and payment amounts, facilitating prompt claim resolution. Employed various operating systems and software applications, including Salesforce, SAP, and Microsoft Office to enhance operational efficiency.
Customer Service Jacobson Group
January 2024 - July 2024 • Houston
• Efficiently processes insurance claims, ensuring accuracy and compliance with company policies and industry regulations.
• Collaborates with internal departments and external stakeholders to expedite claims processing and resolve complex customer issues effectively.
• Reviews and analyzes claim documentation to determine eligibility, coverage, and payment amounts, taking appropriate action to facilitate timely claim resolution.
• Provides exceptional customer service by promptly responding to inquiries, resolving issues, and addressing concerns regarding insurance claims and coverage. Handles an average of 20 calls per day.
Customer Service Representative United Healthcare October 2022 - July 2023 • Katy
⢠Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries. ⢠Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved. ⢠Providing extant and prospective members with the details of network providers. ⢠Advising members of outstanding co-payments, and Premium Billing Balances.
Customer Service Representative United Healthcare October 2022 - July 2023 • Katy
⢠Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries. ⢠Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved. ⢠Providing extant and prospective members with the details of network providers. ⢠Advising members of outstanding co-payments, and Premium Billing Balances.
Customer Service Representative Teleperformance
September 2022 - July 2023
Customer Service Representative Teleperformance United Healthcare September 2022 - July 2023 • Katy
• Resolved complaints with finesse, furnishing comprehensive information on network providers to existing and potential members.
• Handled inbound calls, adeptly fielding inquiries regarding insurance policies, coverage matters, consumer grievances, and general queries.
• Resolved complaints with finesse, ensuring excellent customer service and de-escalating tense situations.
• Proactively informed members about outstanding co-payments and premium billing balances, employing a customer-centric approach to defuse tension and deliver effective solutions. Handled 60 calls a day. Homemaker Full Time Parent
June 2022 - October 2022 • Katy
⢠Provide encouragement, support, and access to activities that enable the development of skills. ⢠Develop, manage, and maintain a budget effectively. â
¢ Coordinate and facilitate medical care, meals, and educational and social activities. ENVONE TENYAH, Cont. Homemaker Full Time Parent
June 2022 - October 2022 • Katy
⢠Provide encouragement, support, and access to activities that enable the development of skills. ⢠Develop, manage, and maintain a budget effectively. â
¢ Coordinate and facilitate medical care, meals, and educational and social activities. ENVONE TENYAH, Cont. Direct Support Staff Vital Living
March 2022 - June 2022 • Houston
Delivered personalized in-home care services following meticulously crafted care plans. ENVONE TENYAH, Cont. Ensured a nurturing environment for patients by prioritizing safety, security, and overall well-being. Helped with essential activities of daily living, including personal hygiene, mobility support, and meal assistance. Diligently maintained detailed daily logs, documenting patient conditions, activities, and any modifications to their care plans with precision and accuracy.
Direct Support Staff Vital Living
March 2022 - June 2022 • Houston
⢠Provide in-home personal care services based on established care plans. ⢠Maintain a safe, secure, and healthy environment. ⢠Assist with activities of daily living, personal hygiene, mobility, and feeding. ⢠Complete daily logs documenting patient condition and activities and any changes to patient care plan.
Direct Support Staff Vital Living
March 2022 - June 2022 • Houston
⢠Provide in-home personal care services based on established care plans. ⢠Maintain a safe, secure, and healthy environment. ⢠Assist with activities of daily living, personal hygiene, mobility, and feeding. ⢠Complete daily logs documenting patient condition and activities and any changes to patient care plan.
Labeler/Assembler Daikin Company of Technology
January 2018 - May 2020 • Waller
• Executed assembly tasks meticulously, adhering to both verbal and written directives.
• Conducted thorough inspections to uphold stringent quality standards and ensure procedural compliance.
• Accurately documented relevant details on daily and weekly job sheets, facilitating effective tracking and reporting.
• Meticulously adhered to company standards of quality assurance and quantity control, ensuring consistency and reliability in output. Home Health Aide Medical Insight
January 2018 - May 2020 • Houston
• Assisted clients with personal care activities, including dressing, grooming, and mobility.
• Aided clients with light housekeeping duties, meal preparation, and medication reminders.
• Maintained effective communication with clients, family members, and colleagues to ensure coordinated care.
• Documented client activities and changes in behavior, adhering to HIPAA guidelines to protect client privacy. Home Health Aide Medical Insight
January 2018 - May 2020 • Houston
⢠Helped client with light housekeeping duties, meal preparation, and medication reminders. ⢠Assisted with personal care, dressing, grooming, and mobility. ⢠Communicated effectively with clients, family members, and co-workers. ⢠Documented client activities and change in behavior and abided by HIPAA guidelines to ensure privacy.
Labeler/Assembler Daikin Company of Technology
January 2018 - May 2020 • Waller
⢠Assembled in accordance to verbal and written instructions. ⢠Inspected to ensure quality and adherence to procedures. ⢠Recorded appropriate information on daily and weekly job sheets. ⢠Complied with company standards of quality assurance and quantity control. Labeler/Assembler Daikin Company of Technology
January 2018 - May 2020 • Waller
⢠Assembled in accordance to verbal and written instructions. ⢠Inspected to ensure quality and adherence to procedures. ⢠Recorded appropriate information on daily and weekly job sheets. ⢠Complied with company standards of quality assurance and quantity control. Home Health Aide Medical Insight
January 2018 - May 2020 • Houston
⢠Helped client with light housekeeping duties, meal preparation, and medication reminders. ⢠Assisted with personal care, dressing, grooming, and mobility. ⢠Communicated effectively with clients, family members, and co-workers. ⢠Documented client activities and change in behavior and abided by HIPAA guidelines to ensure privacy.
Patient Care Attendant Katy Dreamweaver Home Health Services January 2017 - December 2018 • Katy
⢠Attended to a child with physical and mental disabilities. ⢠Worked with the patient in the home. ⢠Assisted with breathing treatments, recorded temperatures. ⢠Prepared meals and conducted learning exercises. Patient Care Attendant Katy Dreamweaver Home Health Services January 2017 - December 2018 • Katy
⢠Attended to a child with physical and mental disabilities. ⢠Worked with the patient in the home. ⢠Assisted with breathing treatments, recorded temperatures. ⢠Prepared meals and conducted learning exercises. EDUCATION
My computer career
April 2023 - Present Certificate
My computer career
September 2023 - April 2024 Certificate, Technical Diploma-Information Technology Security and Administration My computer career
April 2023 - April 2024 Technical Diploma Information Technology Security Ultimate Medical Academy
January 2022 - September 2022 Diploma Medical Billing and Coding Ultimate medical Accademy
October 2021 - August 2022 Medical billing and coding University of Yaound é
September 2009 - June 2013 Bachelors, Bachelor of Arts English Common Law NOTABLE SKILLS
Decision Making Software Systems Electronic Medical Records Time Management Intelligence Personal Care CPR Problem Solving Determined Multitasking Medical Billing and Coding Dreamweaver Prepared Meals Troubleshooting Meal Preparation Decision Technical Support Active Listening Shipping and Receiving
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