Client Services & EDI Support Specialist

David Taranowski 775-***-**** ***********@*******.***

DAVID LUKE TARANOWSKI

775-***-**** ***********@*******.*** Reno, Nevada PROFESSIONAL SUMMARY:

Client Services & Technical Support Specialist with 7+ years of success in high-stakes environments, spanning EDI operations, legal support, technical troubleshooting, and full life- cycle project management. Proven ability to identify workflow inefficiencies, implement process improvements (e.g., reducing EDI error rates by 25%), and provide expert client training. Recognized Subject Matter Expert (SME) focused on cross-functional collaboration, quality control, and driving expanded business through exemplary technical service. CORE COMPETENCIES & TECHNICAL SKILLS:

Technical / Application Support

EDI (ANSI X12, EDIFACT)

SQL Queries

Problem Identification / Resolution

Troubleshooting & Debugging

Asset Management

Audio-Visual & Video Production

SOFTWARE & SYSTEMS:

Issue Ticketing Systems

SaaS Support (Training/Field)

Trial Presentation Software

Database Design / Management

David Taranowski 775-***-**** ***********@*******.*** AutoCAD, Revit

Adobe Photoshop/Illustrator

Projects & Processes

Workflow Management

Full Life-Cycle Project Management

Quality Control (QC)

Vendor Relations / Mediation

Client Dispute Resolution

Cross-Functional Collaboration

PROFESSIONAL EXPERIENCE:

Seasonal EDI Support Specialist THE PASHA GROUP Reno, Nevada June 2025 – October 2025 (Seasonal/Contract)

* Optimized Supply Chain Efficiency by monitoring daily EDI operations, processing file imports/exports to ensure seamless B2B communication and minimize workflow disruptions.

* Reduced Data Errors by 25% by analyzing transaction files, utilizing SQL queries to troubleshoot recurring issues, and recommending data-driven process improvements.

* Drove the full process of EDI integration with trading partners, including mapping development, documentation, and troubleshooting for logistics standards (ANSI X12, EDIFACT).

* Collaborated with cross-functional teams, vendors, and end-users to resolve EDI-related supply chain issues, ensuring regulatory compliance and transaction accuracy. David Taranowski 775-***-**** ***********@*******.*** Client Services Support VERLEE EDUCATION SERVICES Incline Village, Nevada June 2022 – February 2025

* Managed a high-volume client services queue, fielding 30–50 daily requests via phone and email across account management, SaaS support, billing, and technical troubleshooting.

* Provided expert troubleshooting and training to end-users and staff on company software and 3rd party court reporting applications; offered critical field support to videographers and court reporters.

* Restructured the entire transcript tracking and catalogue procedure and implemented a new issue ticketing system, significantly improving the speed and accuracy of client request responses.

* Recognized as a Subject Matter Expert across local and national offices for resolving complex service issues, contributing to QC initiatives for online transcript repositories.

* Increased business by acquiring new clients via direct referrals, based on quality of work, project management capabilities, and exceptional technical support. Support Technician MERRILL CORPORATION San Francisco, California July 2021 – April 2022

* Trained and supported attorney and paralegal clients on trial presentation software and performed full life-cycle project management for court-related documentation.

* Managed court exhibits, edited video impeachment clips, designed demonstrative graphics/info-graphics, and created/managed document databases and object load lists.

* Increased profitability by identifying and developing productive partnerships with local law firms and legal service companies.

* Mediated among multiple stakeholders (attorneys, paralegals, court staff) to achieve clear collaboration and successful case outcomes under tight deadlines. David Taranowski 775-***-**** ***********@*******.*** Video Technician / Editor SAUDERS MEDIA Incline Village, Nevada March 2018 – July 2021

* Performed a full range of production activities, including video color correction, various video encodings (mpeg1, avi, quicktime, wmv), auto-synchronization of deposition video, and trial graphics design.

* Contributed to large court case wins for legal clients by providing exceptional production and editing of depositions and forensic video files used in criminal investigations.

* Consistently delivered projects on time and within budget under extremely tight time-lines by initiating streamlined editing practices and creating effective, high-quality solutions. EDUCATION:

Truckee Meadows Community College Reno, Nevada

Associate of Applied Science, Computer Information Technology, Networking & Server Technologies

Contact this candidate