Compassionate Healthcare Professional with 20+ Years Experience

DIONNE MORGAN-EDWARDS

Loganville, GA ***** 706-***-**** ***********@*******.***

Professional Summary

Compassionate and detail-oriented healthcare professional with 20+ years of experience spanning medical assisting, patient services, and front-office administration. Skilled in EMR systems (Epic, Allscripts, AthenaHealth), patient coordination, billing, and compliance. Known for professionalism, reliability, and delivering quality patient-centered care.

Core Skills

Patient Intake & Scheduling • EMR Documentation • Insurance Verification • Billing & Collections • HIPAA Compliance • Specimen Collection • Records Coordination • Customer Service • Phlebotomy • EKG • Team Collaboration • Compassionate Care

Professional Experience

The Retreat at Loganville – Loganville, GA

Resident Care Associate Oct 2024 – Jan 2025

Assisted residents in the memory care unit with daily grooming, hygiene, and toileting. Supported meal preparation, light housekeeping, and companionship. Monitored resident well-being and reported changes to nursing staff.

Jumpstart Home Healthcare Services – Lilburn, GA

Home Health Aide Oct 2024 – Present

Provide personal care, hygiene assistance, and medication reminders. Ensure clients’ comfort and safety in home settings.

Spine Care & Pain Management – Rome, GA

Front Office Supervisor Oct 2011 – Feb 2014

Coordinated multi-site front-office operations, managed check-in/out, scheduling, and patient flow. Assisted with diagnostic scheduling and maintained HIPAA compliance. Collected co-pays, balanced accounts, and supported physician billing.

Right at Home – Rome, GA

Administrative Assistant / Companion Sitter Jan 2008 – Jun 2009 Managed client scheduling, billing, and daily care records. Assisted clients with personal care, meal preparation, and household activities.

Harbin Clinic Gastroenterology / Vascular Surgery – Rome, GA Clinical Medical Assistant Aug 2003 – Jun 2006

Supported minor procedures, vital signs, wound care, and EMR documentation. Scheduled follow-ups, triaged calls, and prepared treatment rooms.

Associates in Pulmonary & Internal Medicine – Bridgeport, CT Medical Receptionist Jan 2000 – Jul 2003

Managed registration, insurance verification, and appointment coordination. Conducted vitals, assisted with EKGs, and arranged diagnostic testing. Entered hospital charges and assisted with billing reconciliation. First Aid Immediate Health Care – Trumbull, CT

Medical Receptionist 2000 – 2001

Registered new patients, handled triage calls, and coordinated emergency visits. Provided patient education and coordinated pre-authorizations with case managers. St. Vincent’s Hospital – Bridgeport, CT

Certified Nurse’s Aide (Action Nursing Agency) 1986 Assisted with vital signs, personal hygiene, and patient transport. Golden Heights Health Manor – Bridgeport, CT

Certified Nurse’s Aide 1984 – 1986

Supported daily patient care, range-of-motion therapy, and hygiene needs. Pitney Bowes – Shelton, CT

Inbound Sales Representative 1998 – 2000

Processed customer orders for postage meters and handled service inquiries. Fleet Bank / Citibank – Bridgeport, CT & New York, NY Bank Teller 1989 – 1998

Processed transactions, balanced drawers, and marketed banking products. Self-Employed Childcare Provider – Loganville, GA

Babysitter (Infants/Toddlers) 2014 – 2023

Provided nurturing care, prepared meals, administered medication as directed, and maintained safety. Education

Shorter University – Rome, GA Bachelor of Science in Human Services, May 2011 Porter & Chester Institute – Stratford, CT Diploma in Clinical & Administrative Medical Assistant, Oct 2001 St. John’s University – Jamaica, NY Completed 90+ credits, Major: Business/Communications Certifications

CPR & First Aid (Current) • Clinical Medical Assistant • Phlebotomy • EKG (Expired) References available upon request

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