Remote Customer Service Specialist with 7+ Years

ASHLEE JONES

Auburndale, FL ***** 239-***-**** ***********@*****.***

Authorized to Work in the U.S. Fully Remote-Ready

PROFESSIONAL SUMMARY

Experienced Remote Customer Service Professional with 7+ years of success supporting customers from

home in high-volume call center environments. Proven ability to manage inbound calls, resolve complex issues,

document interactions accurately, and maintain excellent customer satisfaction while working independently.

Reliable, self-motivated, and fully equipped for remote work success.

CORE SKILLS

Remote Call Center Experience

Inbound Customer Support

Account Management

Billing & Order Support

Conflict Resolution

Call Documentation

CRM Systems

HIPAA Awareness

Active Listening

Multitasking

Time Management

Professional Phone Etiquette

Data Entry

PROFESSIONAL EXPERIENCE

Remote Customer Support Agent (Work From Home) — Randstad (Whirlpool Account) July 2019 —

September 2021

+ Handled high-volume inbound customer calls from a home-based office

+ Assisted customers with appliance orders, troubleshooting, warranties, and service scheduling

+ Documented all interactions accurately in CRM systems

+ Met quality assurance, handle time, and customer satisfaction metrics

+ Maintained productivity and confidentiality in a fully remote environment

Remote Sales & Customer Service Agent (Work From Home) - SiriusXM April 2015 — December 2018

+ Provided full customer service support remotely for satellite radio subscribers

Assisted with billing, subscriptions, cancellations, upgrades, and promotions

+ Retained customers through professional communication and problem solving

+ Processed payments and account changes accurately

+ Consistently met sales and customer satisfaction goals while working remotely

Customer Service Representative — DS Services June 2018 — September 2018

+ Supported customers with delivery scheduling, billing, and account updates

+ Resolved service concerns efficiently in a fast-paced call center

PCA / Certified Nursing Assistant (CNA) — Bartow Center October 2021 - December 2022

+ Assisted residents with daily care needs

+ Maintained accurate documentation and followed privacy standards

+ Built strong communication, empathy, and time-management skills

Additional Work Experience — Wayne Farms, GE Appliances, Florida’s Natural (Production, packaging,

quality, and warehouse support)

EDUCATION

High School Diploma — Lake Wales High School, Lake Wales, FL

CERTIFICATIONS

« Certified Nursing Assistant (CNA)

+ Valid Driver’s License

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