Customer Service & Office Manager Specialist
Resume:
PATRICIA C. SIBUG
Apt. ***
San Marcos, CA 92069
*************@*****.***
PROFESSIONAL SUMMARY
Dedicated and results-driven Customer Service and Office Management Professional with extensive experience supporting housing programs, community lending, and small business clients. Strong ability to manage high-volume calls, address concerns at all levels, and handle irate or distressed clients with patience, empathy, and professionalism. Known for outstanding communication, service excellence, and building long-term client relationships. Committed to serving underserved communities with compassion and accuracy. CORE SKILLS
• Excellent Customer Service & Client Relations
• Handling High-Volume & Multi-Level Calls
• Managing Irate or Upset Clients / De-Escalation
• Housing & Small Business Program Support
• Intake Processing & CounselorMax
• Financial Tracking & Administrative Support
• Document & Data Management
• Microsoft Excel & Word
• Canva & Social Media Management
• Team Collaboration
PROFESSIONAL EXPERIENCE
Customer Service Manager
Pacific Community Fund — August 2021 to December 5, 2025
• Managed a high volume of incoming calls, including escalated or complex inquiries.
• Handled irate or distressed clients using strong de-escalation and communication skills.
• Served as primary customer service lead for housing, credit counseling, and small business clients.
• Processed intake forms and maintained compliant records using CounselorMax.
• Provided Level 1 counseling (credit coaching, budgeting, first-time homebuyer guidance, DPA preparation).
• Assisted small business clients with documentation and resource referrals.
• Managed a daily caseload of 6–7 clients, ensuring timely follow-ups and accurate communication.
• Prepared quarterly billing spreadsheets with full accuracy and compliance. Office Manager
Economico Construction — San Diego, CA
• Coordinated project schedules, vendor communications, and workflow from start to finish.
• Managed budgeting, invoicing, and financial reporting.
• Maintained secure handling of sensitive construction documents.
• Oversaw administrative and project-related documentation. Office Manager
BPS Construction — San Diego, CA
• Supervised office and customer service staff for smooth operations.
• Maintained quality standards for documentation and administrative processes.
• Supported contract workflows and construction project needs.
• Created documents in Word, graphics in Canva, and supported social media marketing.
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