Dynamic Customer Service Representative

A L A N I S C R U Z

787-***-**** ************@*****.*** Trujillo Alto Pueblo Seco

P R O F I L E

I am an experienced Customer service. I have extensive experience in the industry, including more than 2 years working in multiple customer service roles. I am knowledgeable about the latest market trends and understand the nuances of the real estate market. I pride myself on my ability to negotiate the best deals for my clients and to navigate complexity for a good service. I am highly organized, detail-oriented, and have strong communication skills. WORK E X P E R I E N C E

Luis Muñoz Marín International Airport, Carolina

Jun 2025 – November 2025

AEROSTAR CONVENIENCE STORE ASSOCIATE

•Handled customer transactions accurately using NCR Counterpoint system.

•Provided friendly, professional service to travelers and regular customers.

•Restocked and rotated merchandise based on demand and expiration dates.

•Managed daily inventory, deliveries, and removal of damaged or outdated items.

•Promoted store deals and package offers to increase revenue.

•Balanced teamwork with independent responsibility in a busy, high traffic environment.

E D U C A T I O N

University

ICPR Junior College

S K I L L S

Upselling

Product Promotion,

Customer Retention

Conflict Resolution

POS Systems

Microsoft Office efficiency

Data Entry

Basic Admin Tasks

Cash Handling

Inventory Management

Stock Rotation

Organization

Time management

Phone and Email etiquette

Basic Math

Project management

January 2025 - incompleted

University

Ana G Mendez

January 2026

LANGUAGES

Spanish (Native)

English (Fluent)

Mandarin (Beginner)

Italian (beginner)

AVAILABILTY

Morning shifts (Desired)

Evening shifts (Available)

Nightshifts (unavailable)

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