Customer Service & Logistics Specialist with 25+ Years Experience

Danielle Moffatt

Millersville, MD ***** 443-***-**** **************@*******.***

PROFESSIONAL SUMMARY :

Strive as a Customer Service professional dedicated to handling all customer needs and meeting company goals. Adapt to working under pressure in a fast paced industry. A Productive Professional, working remotely with little supervision, for over 25 years. Definitely a team player ready to adapt to a new situation and to any challenges.

WORD HISTORY

The Armstrong Company – Atlanta, GA

Move Coordinator 2023-2025

Handle Household Good Moves – COD/National Accounts

Register customer orders into system

Create estimates

Supply documents

Coordinate relocations from start to finish

Follow up to a successful move

Coastal Moving and Storage – Pensacola, FL

Customer Service Coordinator 2021 – 2023

Provide Inside Sales and Pricing to customer

Compose cost estimates and send to customers

Enter all information on each customer into a database

Coordinate with customers and crew to ensure a successful move from beginning to end.

Billing and Processing on all orders

Request all invoices and paperwork from 3rd party

Confirm all charges to invoice customer

On Government shipments, create GBL

Ramar Moving and Storage – Frederick, MD 1999 - 2022

Logistics Customer Service

Inside Sales/Trade Show Coordinator

Enter customer request into quote systems

Send estimates to customers

Book orders through system

Track all shipments from beginning to end

Ensure customer satisfaction on every order

Customer Coordinator / Dispatch assistant

Coordinate orders from beginning to end throughout United States and Canada

Coordinate projects in warehouse for various customers

Assist various agents in the United and Mayflower system

Enter all information into Data Base (Movers suite)

North American Van Lines – Jessup, MD 1988-1999

Intrastate Dispatcher

Order Entry and Driver Dispatch

Enter orders into database

Assign orders to driver schedule

Track and Trace each driver

Customer Coordinator / IBM

Warehouse Management and Data Entry

Coordinate all orders coming in for IBM

Enter in all orders in and out of warehouse

Maintain a monthly statement of items for IBM

Skills

Great Communication

Attention to Detail

Working independently/remotely for 25 years

Customer relations

Database Entry

References

Jon Rapp- The Armstrong Company President

*****@***********.***

Sue Buechling – Coastal Moving and Storage

***@***************.***

Contact this candidate