Clinical Informatics Analyst - EMR Data PM & Analyst
Resume:
Bianca Wilson, MHA
Clinical Informatic Analyst
985-***-**** **********@*****.*** www.linkedin.com/biancawilson985 Baton Rouge, LA
Exceptionally skilled Clinical Informatic Analyst with 13 years of care delivery in nurse management with a focus in healthcare IT. Demonstrating talent for utilizing growing technical knowledge and skills to maximize the IT capabilities of healthcare organizations. Adept at partnering with staff and leaders across all healthcare disciplines educating on EMR systems and creating strategies to continually improve performance through EMR system administration and data analytics. Preforming day- to-day functions such as creating and maintaining the database, performing quality assurance reporting to leadership and stakeholders with the use of Excel and SQL for data analysis, Tableau and Qlik Sense for metric, troubleshooting, helpdesk functions, and managing the AD.
AREAS OF EXPERTISE
EMR/EHR System Implementation Database Management Healthcare Management Product Integration Software Testing Education Training Facilitation Employee Relations Quality Assurance Process Improvement Process Documentation Data Analysis Data Entry Customer Relationship Management (CRM) Software Reporting Research Problem Solving Project Management Verbal & Written Communication
TECHNICAL SKILLS
System Administration SQL Microsoft Office Suite- Excel Pivot Tables Qlik Sense Tableau Software Testing Agile Methodology Jira Zendesk Ninja QliqSoft Epic Alpha Collector
PROFESSIONAL EXPERIENCE
Clinical Informatics Analyst 09/ 2020 - Present
The Hospice of Baton Rouge Baton Rouge, La
●Elevated to my current role leveraging my IT skills to improve healthcare service delivery to 300+ patients and for 200+ staff members via train/educate users on EMR systems
●Serves as the sole systems administrator, operator, and Technical Subject Matter Expert on the Software system MyUnity.
●Instrumental in partnering with SaaS product holder in integrating information from the legacy EMR to the new web-based software’s database
●Implement data integration from the legacy application to provide reporting needs to the leadership team, thus making essential reporting of current business practice and profits easily digestible via Tableau and Qlik Sense
●Oversee a daily growing database of 3% to maintain current client information and generate vital reports through Tableau and Qlik Sense
●Preform software testing using Agile methodology via SDLC to process 70% of system updates
●Implement audit and training processes to reduce support staff error rate. Through these programs, error rate per issue (3) reduced by 7% within three months
●Assist in 5% of daily and 12% of monthly billing and charge management through researching the database to generate reports via Epic, Alpha Collector
●Preform revenue cycling functions via Epic, Alpha Collector
Quality Assurance Performance Improvement Nurse Auditor 07/ 2020 - Present
The Hospice of Baton Rouge Baton Rouge, La
●Audit and review 27% of technical documents ensure 300+ patients receive care in compliance with state/federal regulations
●1 of 4 Nurse Educators that implement policies and procedures for 89 field staff across 3 disciplines
●Able to generate accurate data reporting via Excel Pivot Tables produced from information provided by Qlik Sense
●Implement audit processes to reduce team error rate, causing a 22% reduction in error over 12 weeks
●Maintain accurate technical documentation audits per state/federal regulations at 95%.
●Present Excel spreadsheets that are organized and user friendly for leadership quarterly meetings
●Provide daily reporting on staff effectiveness with completed daily tasks in the system to directors, managers, and relevant stakeholders by consolidated data from different sources to form one consistent and accurate source
Sunrise Senior Living Systems
Resident Care Coordinator & Wellness Nurse 07/2019 – 07/2020
Sunrise of Baton Rouge Baton Rouge, La
●Promoted to lead the Assisted Living & Dementia Department to optimize the performance of 32 to 55 caregivers, ensuring each caregiver delivered best care to meet the needs of 65 to 110 residents at any given time
●Managed 100% of the caregivers through hiring, training, development, and evaluations
●Maintained client/ resident data information Excel
●Provided staff performance metric to local and regional leadership via Tableau and Excel Pivot Tables
●Collaborated with the admissions coordinators, Physicians and 3rd party vendors in the 4 Step Admission Process increasing resident retention by 6% through training and implementing the Partners in Care care model
●Performed 15% of the clinical nursing functions such as chart checks/order clarification, creating care plans, admits/discharges, initial assessments
●Leaded quarterly care plan meeting with DON and family/caregiver
Interim Nurse Manager & Wellness Nurse 04/2016- 09/2019
Sunrise at Siegen Baton Rouge, La
●Executed in a leadership role through serving as a Nurse Liaison to 89-110 residents and Interim Nurse Manager of 16 nurses
●Preformed nursing management for 18 months with the supervision of the regional Director of Nursing
●Leadership reflected in managing 80% of the nursing function through hiring, training and development under the direction of the Regional DON
●Performed 75% of the clinical nursing functions such as chart checks/order clarification, creating care plans, wound care, admits/discharge, initial assessments
●Daily reporting to regional management regarding the day-to-day functions of the nursing program including medication dispensation, pharmacy regulations, EMR documentation, and compliance documentation auditing that met state regulations via Excel Pivot Tables and Tableau
●Completed a State Survey with no deficiencies
●Keynote Speaker at company convention where the data results of my 18-month management were presented
EDUCATION
Masters, Health Administration
University of Phoenix- Phoenix, AR
Bachelor of Science, Biology
Southern University and A&M College - Baton Rouge, La
Cybersecurity certification
Loyola University New Orleans- New Orleans, La
Associate in nursing, LPN
Baton Rouge Community College- Baton Rouge, La
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