Customer Service & Support Specialist with Leadership Experience

JESSICA CROWLEY

410-***-**** ***.*******@*****.*** Frankford, DE 19945

PROFESSIONAL SUMMARY

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues promptly while upholding the highest customer satisfaction standards. Extensive experience using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.

SKILLS

Account Management Microsoft PowerPoint

Customer Relations Staff Training

Microsoft Excel Typing Proficiency

Call Center Operations Time Management

Problem-Solving Ability Appointment Scheduling EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE PIE Insurance

May 2021 - January 2024

Tracked all incoming calls and emails from

customers using appropriate software

applications.

Provided account information to customers and

explained bill service policies and customer

rights.

Processed orders and detailed transaction

information to customers.

Logged details of customer service calls in the

computer system following the correct

protocols.

TECHNICAL SUPPORT REPRESENTATIVE ResourceMFG

January 2019 - May 2021

Investigated advanced technical issues related to networks and operating systems; provided

expert advice where required.

Created user accounts and assigned access

privileges based on individual requirements.

Performed root cause analysis on hardware and

software malfunctions; recommended

appropriate corrective actions.

Delivered support for internet service and

connectivity-related issues with operating

system, PC, and browser configuration.

CUSTOMER SERVICE AGENT CallSource

July 2016 - February 2019

Adapted communication style to meet the needs

of different customers and situations.

Ensured compliance with applicable laws,

regulations, policies, procedures, and ethical

standards when handling sensitive information.

Provided product knowledge to customers while Maintained logs and documentation to detail key answering questions and addressing concerns. information regarding incoming and outgoing calls.

EDUCATION

HIGH SCHOOL DIPLOMA

Indian River High School

BACHELORS IN FINE ARTS

Salisbury University

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