Information Systems Technical Analyst/Technician

David J. Danens

Ogden, UT • 801-***-**** • ****.******@*******.***

IT Infrastructure & Network Support Specialist Active Secret Security Clearance Experience

Xerox Corporation – Salt Lake City, UT

Technical Service Representative II (Onsite for Northrop Grumman) 8/2025 – Present

Primary customer contact for equipment support, repairs, and training.

Diagnose electromechanical issues, interpret schematics, and manage supply inventory.

Ensure SLA compliance and customer satisfaction through proactive service. Northrop Grumman – Corinne, UT

Information Systems Technical Analyst II 9/2022 – 5/2025

Administered Windows-based video/fire alarm servers, minimizing downtime.

Led DoD classified infrastructure projects (servers, UPS, cabling).

Built SharePoint hub improving troubleshooting speed and resource access. Northrop Grumman – Corinne, UT

PC Desktop Network Support III 9/2020 – 9/2022

Managed Windows servers, AD, DNS, DHCP, and Office 365.

Directed desktop/laptop upgrades and printer management.

Reduced recurring disruptions via preventive measures and incident analysis. Future Tech Enterprises Contractor for Northrop Grumman – Corinne, UT PC Desktop/Network Support Lead 1/2020 – 9/2020

Directed team of six technicians on upgrades, antivirus, and security protocols.

Developed automation scripts and reports to enhance IT strategy.

Improved ServiceNow ticket tracking and SharePoint documentation. ABBTECH – Ogden, UT

Assistant Project Manager 4/2019 – 1/2020

Oversaw IT operations for IRS contractor, managing 68 staff.

Directed rollout of 40,000 computing devices on schedule.

Supervised procurement, compliance, and automation tool development. Huntsman Cancer Institute – Salt Lake City, UT

Desktop & AV Support Technician 12/2017 – 4/2019

Supported 3,000+ systems using SCCM and AD.

Reduced help desk tickets by 65% through guides and documentation.

Streamlined server transitions and SharePoint integration. Utopia Fiber – Murray, UT

Network Operations Technician 3/2017 – 12/2017

Installed/troubleshot Cisco, Nokia, Alcatel routers/switches.

Monitored fiber networks and created technical documentation.

Delivered staff training and infrastructure upgrades using Wireshark. Integra Telecom/Electric Lightwave – Salt Lake City, UT Service Assurance Technician II 6/2013 – 3/2017

Supported T1, DSL, POTS systems with Cisco/Santera hardware.

Prevented intrusions with advanced network tools.

Directed laptop/desktop upgrades and fiber terminal performance. Cubiscan – Farmington, UT

Electronics Field Technician 1/2012 – 3/2013

Installed/programmed UDS scan tunnels and barcode systems.

Delivered nationwide projects with 80% travel.

Skills & Background

Summary

IT Infrastructure and Network Support Specialist with expertise in Windows Server Administration, PC Desktop Support, and enterprise system upgrades. Proven success leading large-scale infrastructure projects, telecom systems, and end-user training. Strong background in troubleshooting, documentation, and vendor management with hands-on problem-solving skills.

Core Competencies

Enterprise System Support

System Upgrades & Migrations

Telecom PBX Systems

Incident Response & Troubleshooting

ITSM Ticketing Systems (ServiceNow, Remedy)

Windows Server/OS Administration

Cisco/Nokia/Alcatel Switch & Router Management

End-User Training & Documentation

Project & Vendor Management

Technical Skills

Platforms/Tools: Office 365, SCCM, ServiceNow, Remedy, SolarWinds, Putty

Design/Docs: AutoCAD, VISIO, SharePoint, Wireshark

Productivity: Google Docs, LibreOffice, Apache OpenOffice Education

AAS, Electronics Technology – Heald School of Technology

Troubleshooting & Maintenance of PCs – Heald School of Technology Certifications

CompTIA Security+

CompTIA Network+

CompTIA A+

Agile Certification

Dell & HP Certifications

Linux+ (in progress)

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