Operations and Customer Service Professional with Tax & Travel

Experience

Mary Kay Gallatin, TN

Independent Beauty Consultant 02/2022 - Present

Promote, assist and sell products to consumers, Team Building, Inventory Management, strong Customer Service skills. Rodan + Fields Gallatin, TN

Skincare Specialist 06/2015 - 02/2022

Promote, assist and sell products to consumers, Customer Sevice, Team Building H&R Block White House, TN

Receptionist /Tax Specialist 08/2006 - 05/2013

Customer Service, booking appointments, filing, handling money, preparing taxes. CUC Travel / Cendant Nashville, TN

Corporate Accounting 08/1998 - 08/2003

Collections- Opening files, credit card discrepancies, disputes, resolutions, closing files. CUC Travel / Cendant Nashville, TN

Report Specialist 05/1997 - 07/1998

Creating, updating, printing and distribution of daily, weekly, monthly and yearly reports to Managers and Supervisors. CUC Travel / Cendant Nashville, TN

Operations Specialist 01/1994 - 03/1997

Call Center- Communicate and control call volumes for Reservations, Domestic Customer Service and International Customer Service Departments, Reporting.

CUC Travel / Cendant Nashville, TN

Reservations 01/1993 - 01/1994

Call Center- make reservations for travelers (air, hotel, car rental, tours), Customer Service Skills

Microsoft word, Microsoft excel, Customer service, Communication skills, Time management Education

Southeastern Academy of Travel & Tourism Kissimmee, FL Travel Agency, Hotel Management 12/1992

White House High School White House, TN

Business 06/1989

Languages

English

Kecia LaFond

615-***-**** ***********@*****.*** Gallatin, TN

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