Executive Assistant & Federal Travel Administrator Expert

Adriane Glass

TECHNICAL SKILLS

Microsoft Office (Word, Excel, Access, Outlook)

SharePoint

EASI,

HR (on-boarding and out-processing)

Property custodial

Microsoft Team

Concur Travel System (Domestic and International),

Share Drive

Vendor System Training System (VSTS),

Office of Safety Security and Asset Management (OSSAMS)

Data Steward

Time and Attendance Challenges and Mitigation (TASNET),

Non-US Citizen Access Management System (NCAMS),

Conference and Management Association (CAMS)

PROFESSIONAL EXPERIENCE

Integral Global LLC. – CDC/CGH/DGHP/GPHEB – Atlanta, GA October 2021 to September 2025

Executive Assistant (Previous Federal Contractor at CDC)

Executive Assistance to over 75 employees and non-employees withing the branch.

Arrange meetings for Senior Staff members as well managing their calendars.

Serve as primary Federal Agency Travel Administrator (FATA) and Concur travel expert for both domestic and international travel. Submit and manage travel documents (TAs, ITRs, vouchers), support Travel Clean-Up Task Force.

Manage LOIs for sponsored travel and submit civil service and non-FTE personnel actions.

Submit paperwork for credentials to the Smartcard office for employees for their badge.

Coordinate onboarding/offboarding FTE’s, Non-FTE’s, ORISE, Guest Researchers, SWEP, and Real Students. Completed all other HR actions. Work independently daily.

Maintain compliance with Federal Records Management and update SOP documentation.

Data Steward for the Division/branch. Granted employees access to the various software accounts within the center.

Serve as NCAMS/OSSAMS lead requestor and task force representative for non-US Citizens.

Oversee timekeeping via TASNET and EASI; maintain and verify leave balances.

Manage supply orders, mail distribution, FedEx shipping, and property custodianship.

Coordinate special projects and provide administrative support to senior leadership. Data Analysis, Data Entry projects from time to time.

Venesco LLC – CDC/CGH/DGHP/GPHEB October 2016 to September 2021

Executive Administrative (Previous Federal Contractor at CDC)

Updated bi-weekly spreadsheet for personnel staff within the branch.

Handled sensitive information with discretion and maintain confidentiality with HR.

Held identical responsibilities to current role, including travel coordination and NCAMS access.

Updated division SOPs and developed records retention protocols and data entry.

Acted as primary point-of-contact for FedEx, mail, inventory, and supply management.

Participated in annual property and records management audits and training.

Ordered office and computer supplies.

Accomplishments:

Federal Agency Travel Administrator (FATA Certification)

Health and Health Services (HHS Records Management 2024)

Dekalb County Water Authority (via Hire Dynamics)-Atlanta, GA

Customer Service Representative September 2015-September 2016

Assisted residents with billing inquiries in a high-volume call center.

Responsible to entering data into computer systems.

Researched and resolved account issues; sent customer communications via email/fax.

Collaborated with team members to ensure consistent service delivery.

Fiserv-Alpharetta, GA

Treasury Analyst May 2005-January 2015

Conducted balancing procedures and transmitted ACH files to banks.

Provided support during internal audits with journal, log entries and data entries.

Managed client setup validation, reviewed bank statements, and maintained documentation.

Ran weekly reports for various bank accounts.

Processed checks which included balance account and encoded checks. For the Federal Reserve (100/hr.); tracked project plans.

Provided customer service to both customers and employees.

Participated in ongoing training and supported special administrative projects.

Georgia Department of Revenue – Atlanta, GA

Tax Examiner I May 2000-May 2005

Processed applications for licenses (alcohol, fuel, sales tax, IFTA)

Assisted taxpayers via phone, email, and in-person on tax-related issues.

Released tax refunds, managed filing systems, and prepared reports.

Trained new hires and coordinated with departments for issue resolution.

EDUCATION

Strayer University – Herndon, VA

Master of Business Administration

University of Phoenix – Tempe, AZ

Bachelor of Science, Management

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