IT Support & Desktop Engineer Resume Summary
Resume:
MASWANGANYI TIYISELA ASTON
**** **** ******, ******** ****, Tembisa, 1632
071-***-**** / 078-***-**** ️ *************@*****.***
PROFESSIONAL PROFILE
I am an IT Support and Desktop Engineer with over four years of experience providing reliable and professional technical support in customer-facing and corporate environments. I have strong expertise in Windows 10/11 administration, Microsoft 365 support, and network troubleshooting (TCP/IP, DNS, DHCP, Subnetting, Routing). My background also includes configuring and maintaining routers, desktop systems, and enterprise network devices (Cisco, HP, and Lenovo). I take pride in my ability to communicate effectively with both technical and non-technical users, resolve complex issues efficiently, and manage multiple priorities with precision. I’m a dedicated professional who thrives in dynamic IT environments and strives to deliver outstanding service and value to every organization I represent.
KEY SKILLS
Windows 10/11 installation, configuration, and troubleshooting
Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) administration
TCP/IP networking: DNS, DHCP, Subnetting, Routing, and Firewall management
Router setup and basic configuration
Cisco and HP desktop and network device support
Remote and onsite Help Desk support
Network security, user account management, and backup monitoring
Hardware and software diagnostics, upgrades, and deployment
Clear communication with users of all technical levels
Time management and prioritization of technical requests
PROFESSIONAL EXPERIENCE
IT and Desktop Support Engineer – First Technology (September 2023 – Present)
Provide 1st and 2nd line Help Desk support for applications, data, network, and telephony systems.
Troubleshoot and resolve issues on Windows 10/11 and Microsoft 365 platforms.
Manage and maintain client environments including remote networking, security, and MS Teams platform.
Configure and maintain routers and perform network connectivity checks.
Travel to client sites to provide onsite support for HP, Lenovo, and Dell systems.
Maintain documentation, reports, and escalation logs for IT management.
Collaborate with teams to identify system improvements and enhance operational efficiency.
Field Service Engineer I – Gijima Holdings (April 2020 – August 2023)
Delivered desktop and network support services to multiple clients across South Africa.
Installed, repaired, and maintained hardware, software, and network systems.
Configured routers and switches and assisted with IP and subnet allocation.
Produced detailed service reports and supported asset management processes.
Maintained excellent customer relationships through effective communication and timely support.
IT Support Services – Gauteng Department of Education (April 2019 – January 2020)
Installed, configured, and maintained computers, networks, printers, and scanners.
Provided day-to-day desktop and Help Desk support for staff members.
Set up new user accounts, managed system updates, and supported software rollouts.
Assisted in network troubleshooting and hardware replacements.
Conducted basic user training and technical briefings to improve system literacy.
IT Server Administrator – Gauteng Department of Education (Sept 2017 – Aug 2019)
Maintained server environments, ensuring uptime and data security.
Performed software upgrades, hardware maintenance, and system backups.
Monitored server activity and resolved performance issues.
Assisted in evaluating system network functions to improve overall efficiency.
IMACD Specialist: Solution Architect Assistant – Telkom SA (Nov 2014 – Nov 2015)
Supporting Solution Architects in designing and documenting network architecture proposals.
Assisting with feasibility studies, cost analysis, and customer solution designs.
Working with network management tools (IPA, CRM) and preparing detailed technical reports.
Gaining foundational knowledge of telecom systems and network infrastructure.
QUALIFICATIONS
B Tech in Information Technology – Vaal University of Technology
N Diploma in Information Technology – Vaal University of Technology
CompTIA Network+ – Gijima Technology
Microsoft Certified Professional (MCP) – Torque IT
CCNA (Cisco Certified Network Associate) – Vaal University of Technology
Software Development Certificate – The Digital Academy
ACHIEVEMENTS
IT Certified Professional (SA)
Awarded Best Solution of the Quarter at The Digital Academy for technical innovation
Holds a valid driver’s license and proven ability to provide onsite support
REFERENCES
Name
Position
Company
Contact Number
Juane Celliers
MPS Sales and Services Manager
First Technology
+27-11-082-**** / +27-83-445-****
*****@*********.**.**
Letlhogonolo Mosiane
Field Service Engineer II
Gijima Holdings
************.*******@******.***
Ronny Kubayi
Networking Administrator
Gauteng Department of Education
*****.******@*******.***.**
Puledi Mabina
Operation Specialist: Solution Architect
Telkom SA (BCX)
******.******@***.**.**
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