Remote Security Customer Support Specialist

Miguel A. Gomez

West Covina, CA 626-***-**** ************@*****.*** Bilingual: English & Spanish Professional Summary

Bilingual healthcare professional with 3+ years of medical interpreting experience and additional background in patient transport and hospital administration. Skilled at ensuring clear communication between English- and Spanish-speaking patients and healthcare providers while maintaining confidentiality, compassion, and cultural sensitivity. Strong experience supporting clinical staff, handling patient logistics, and providing excellent patient care in fast-paced hospital environments. Professional Experience

Garfield Medical Center – Medical Interpreter (Spanish/English) (2022 – Present)

- Provided accurate and confidential interpretation for patients and healthcare providers in various medical departments.

- Assisted in patient intake, diagnosis discussions, and discharge instructions to ensure full understanding.

- Maintained HIPAA compliance and cultural sensitivity in high-pressure situations.

- Supported doctors, nurses, and administrative staff in improving communication with diverse patient populations.

Garfield Medical Center – Patient Transporter / EVS (2020 – 2022)

- Safely transported patients to and from medical procedures and hospital rooms.

- Assisted with cleaning, disinfecting, and disposal of hazardous waste in compliance with safety standards.

- Supported nursing staff with patient mobility and ensured a safe, comfortable environment.

- Provided compassionate care and assistance to patients and their families during transitions. Emanate Health Queen of the Valley Hospital – Administrative Support (2018 – 2020)

- Managed patient records, scheduling, and front-desk administrative tasks.

- Assisted with admissions, insurance verification, and patient check-in processes.

- Provided bilingual support for patients and families, ensuring clear communication.

- Supported clinical and administrative staff in daily operations to improve workflow efficiency. Education & Certifications

- HarvardX, Computer Science Coursework

- Cisco CCNA, CCNP Certifications

- CompTIA A+, PMP, Cloud Certifications

References

Available upon request.

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