Sales Team Lead with Compliance Expertise

Kayla Soley Orozco

951-***-**** • ************@******.***

Professional Summary

Motivated and knowledgeable sales professional with experience in luxury retail, hospitality, and customer engagement. Skilled in compliance, cash handling, and personalized client service. Skilled at building trust with diverse customers, managing high-volume transactions, and maintaining accuracy. Seeking to bring strong communication and organizational skills to a team.

Core Skills

Customer Service & Client Relations • Compliance & ID Verification • Product Knowledge & Education • Team Leadership & Training • Cash Handling & POS Systems • Sales & Upselling

•Store Key holding • Strategies • Inventory Control & Merchandising • Conflict Resolution • Closing businesses

Professional Experience

Sales Supervisor

Zadig & Voltaire

• Supervised a luxury retail sales team, boosting revenue through upselling and personalized service. Personal client services and satisfaction.

• Trained new hires on company standards, compliance procedures, and customer engagement.

• Cash handling, POS transactions, and accurate inventory management.

• Responsible key holder as well as opening and closing store.

•Provided personalized styling assistance to clients, curated outfits based on current trends and customer preferences, and maintained visual displays to align with brand aesthetics. Brand Ambassador

Morongo Casino Resort & Spa

• Represented the casino brand at events, engaging with guests to create memorable experiences.

• Verified IDs and ensured compliance with gaming and age-restricted regulations as well as alcoholic purchases.

• Supported marketing campaigns and promotional events to increase guest participation.

• Responsible, hostess coordinating seating chart and reservations on spreadsheets for luxury seafood restaurant and bar

•Responsible for closing duties, including cleaning and securing private dining rooms and main restaurant areas, ensuring all spaces met sanitation and presentation standards. Nordstrom

• Assisted customers with product education, purchases, and returns.

• Merchandising, colorizing, sizing, and fitting room maintenance

• Handled high-volume cash and credit sales with accuracy.

• Ensured stock levels and merchandising standards were met. Reflex (On call shifts for luxury retail)

•Ralph Lauren

•Paul Smith

•UGG

Projects (Unpaid & paid)

Persian Fashion Show LA

Couture Productions fashion show Irvine CA

Education

Orange Coast College – Costa Mesa, CA

Major: Fashion Design (Currently attending)

References:Available upon request

Certifications: Food handlers and Beverages

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