Customer Experience Specialist with Tech Focus

AYAZ JARIA

+1-437-***-**** *********.**@*****.*** Toronto, Canada https://www.linkedin.com/in/ayaz-jaria-38b09025b/

CAREER SUMMARY

Customer-focused professional with a strong background in consultative support, problem-solving, and digital literacy. Proven ability to deliver legendary customer experiences by listening with empathy, conducting needs analyses, and recommending personalized solutions. Adept at navigating complex computer systems and multitasking in fast-paced environments. Committed to maintaining integrity and adhering to compliance guidelines while managing sensitive customer information.

EDUCATION AND CERTIFICATION

Certificate in Information Technology Solutions Humber College 2024

B.Sc. in Computer Science University of Mumbai 2020

CORE SKILLS

Customer Experience: Active Listening, Empathy, Conflict Resolution, Inbound/Outbound Support.

Banking & Sales Competencies: Needs Assessment, Fraud Awareness, Data Privacy, Cross-Selling Services.

Technical Proficiency: Digital Literacy (CRM, POS), MS Office (Excel, Office 365), SQL, Power BI.

Operational Efficiency: Multitasking, Process Improvement, Time Management, Workflow Optimization.

WORK EXPERIENCE

Sales Consultant BestBuy Express Oct 2024- Nov 2025

Customer Advice & Solutions: Act as a trusted advisor to customers, using active listening to understand their needs and recommend tailored technology and protection solutions, directly mirroring the consultative approach required in banking.

Process Optimization: Documented user requirements to streamline consultation processes, reducing wait times by 20% and ensuring a seamless customer journey.

Multitasking & Digital Literacy: Navigate multiple internal systems simultaneously to verify inventory, process transactions, and schedule services with speed and accuracy.

Complaint Resolution: Resolve complex inquiries regarding product performance and warranties with empathy, turning potentially negative experiences into positive outcomes.

Performance Achievement: Partnered with cross-functional teams to exceed revenue goals by $50K through data-driven strategies and consistent follow-up.

Part-Time Sales Associate The Source Nov 2023-Oct 2024

Consultative Selling: Boosted extended protection plan sales by 25% by effectively analyzing customer risks and presenting value-added solutions.

Operational Accuracy: Improved inventory accuracy by 30% through rigorous workflow optimization and discrepancy resolution, demonstrating strong attention to detail required for banking transactions.

Technical Support: Provided troubleshooting support for technical products, ensuring customer satisfaction and building trust through expert product knowledge.

Client Experience: Assisted customers in selecting the right products and services, enhancing their overall shopping experience and fostering long-term loyalty.

Food Server Sunset Grill Restaurants Ltd Dec 2022-Apr 2024

Resiliency & Adaptability: Thrived in a high-volume, fast-paced environment, balancing the needs of multiple tables while maintaining a positive and professional demeanor.

Conflict Resolution: Enhanced customer experience by resolving complaints through root-cause analysis, achieving 95% customer satisfaction.

Team Collaboration: Trained new hires on customer service best practices, ensuring consistent service delivery across the team.

Operations Manager Jaria Telecom Nov 2020-Dec 2022

Led operational efficiency improvements by 50%, overseeing supply chain logistics and inventory systems.

Managed shipping and receiving processes for the business, ensuring orders were packaged and dispatched according to specifications.

Optimized workflows to ensure timely completion of daily business targets and accurate record-keeping.

VOLUNTEER EXPERIENCE

Scout Leader Bharat Scouts and Guides Apr 2021-Jul 2022

Managed logistics for large-scale events (50+ participants), including equipment setup, tear-down, and site maintenance.

Reduced setup time by 25% through organized process planning and team coordination.

Volunteer Coordinator Aga Khan Foundation Jun 2021-Dec 2022

Organized logistics and materials for community initiatives, ensuring all resources were packed and distributed accurately.

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