Customer Service & Hospitality Professional
Resume:
GE
GORANE ELIANCE
ross.flower**@gmail.com 754-***-**** Fort Lauderdale, FL 33314
Highly motivated, dependable, and detail-oriented professional with over 5 years of experience in customer service, hospitality, and administrative support. Known for exceptional interpersonal skills, reliability, and a strong work ethic. Adept at managing multiple tasks in fast-paced environments, delivering excellent guest experiences, and maintaining accuracy in data entry and transactions. Fluent in English and Haitian Creole, with a proven ability to connect with diverse clients and team members.
Customer Service & Guest Relations
Front Desk Operations
Data Entry & Record Management
Cash Handling & Point-of-Sale Transactions
Time Management & Multitasking
Conflict Resolution & Problem-Solving
Bilingual: English & Haitian Creole
Hospitality & Housekeeping Support
Extended Stay America Fort Lauderdale,
FL
Hotel Front Desk Clerk
08/2020 - Current
Greet and assist guests with check-in and check-out procedures, ensuring a positive and welcoming experience.
Accurately process payments, update reservations, and maintain guest records in the property management system.
Provide information on hotel services, local attractions, and resolve guest inquiries or concerns promptly.
Maintain lobby appearance and ensure security procedures are followed duri
BurgerFi (Airport Location) Fort
Lauderdale, FL
Cook /Customer Service Cashier
06/2018 - 03/2020
Operated cash register, processed customer orders, and handled cash and credit transactions with accuracy.
Prepared and cooked menu items according to company standards while maintaining a clean and safe kitchen environment.
Delivered friendly, efficient customer service to ensure guest satisfaction. Assisted with inventory management and restocking of supplies. Penn Foster Career School Fort Lauderdale, FL
01/2021
Home Health Aide (HHA) Certificate
Summary
Skills
Experience
Education and Training
Certifications
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