Aspiring DevOps Engineer with Hands-on Cloud Skills

Navya Mallireddy

Location: Hyderabad, India

Phone: +91-863*******

Email: *****************@*****.***

Professional Summary

Cloud & Technical Support Engineer with 3+ years of experience at Rackspace. Hands-on experience in AWS, Terraform, Ansible, CI/CD, and automation. Skilled in infrastructure provisioning, configuration management, server troubleshooting, and cloud monitoring. Currently transitioning into AWS & DevOps engineering with strong problem-solving and documentation skills.

Technical Skills

• AWS: EC2, S3, IAM, VPC, CloudWatch, CloudTrail, Lambda (basics)

• IaC: Terraform (infrastructure provisioning), state management, modules

• Configuration Management: Ansible (playbooks, roles, provisioning EC2, S3, package installs)

• DevOps: Git, GitHub, GitHub Actions CI/CD, Docker (basics), Kubernetes (basics)

• Linux: Commands, file management, permissions

• Scripting: Shell basics

• Cloud Support: Monitoring dashboards, logs, incident handling

• Soft Skills: Communication, problem-solving, documentation, teamwork Professional Experience

Rackspace Technology — Technical Support Engineer

Dec 2021 – Oct 2025 Hyderabad / Remote

• Provided technical support for cloud-hosted customer environments ensuring uptime and SLA-based resolution.

• Troubleshot Linux/Windows server issues, VM connectivity, DNS, networking, and performance problems.

• Managed user access and permissions across cloud and hosting platforms.

• Handled alerts, incidents, and service requests through ticketing tools.

• Performed daily system health checks, analyzed logs, monitored dashboards.

• Created SOPs, documented troubleshooting steps, and maintained internal runbooks.

• Collaborated with senior cloud engineers and gained exposure to DevOps workflows.

• Supported configuration tasks and automation improvements. Projects / Hands-on Practice

• Built AWS infrastructure using Terraform (VPC, EC2, Security Groups, S3). Used variables, modules, and remote state.

• Used Ansible for configuration management: installed packages, configured servers, created users, and automated provisioning.

• Provisioned EC2 and S3 using Ansible playbooks with dynamic inventory.

• Created CI/CD pipeline using GitHub Actions: code push build deploy workflow.

• Configured S3 buckets with versioning, encryption, bucket policies, and automation using Lambda triggers.

• Troubleshooting labs: EC2 connectivity issues, IAM permission problems, S3 access errors. Education

Bachelor’s Degree in Civil Engineering

V.K.R, V.N.B College of Engineering, Gudivada (2018) Certifications & Training

• AWS Cloud Practitioner (In progress)

• AWS Zero to Hero – Abhishek Veeramalla

• Linux basics training

• Git & GitHub hands-on training

• Terraform + Ansible hands on practice

Declaration

I hereby declare that the information provided above is true and correct to the best of my knowledge.

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