Customer Care Specialist with Multitasking Expertise

Teresa Marie Bell

***************@*****.*** 775-***-****

Reno, NV 89506

SUMMARY

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company by applying a multitude of skills, including but not limited to multitasking across several platforms why keeping and flowing productive dialogue with c customers, applying accounting knowledge with integrity, updating accounts providing detail record on all calls. Articulate, empathetic, upbeat and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS

First call resolution with a positive customer

experience, maintaining professionalism

Point-of-sale and CRM software

Claims monitoring

Technical troubleshooting using Step by Step

verbally, MMS Updates, or Controlling

Remote.

Automatic dialer and inbound

communication applications

Organization and multitasking

Basic accounting such as ap, ar, gl, payroll,

bank rec., deposits, operating reports, and

qrt. Taxes

EXPERIENCE

Customer Care Advisor

Best Buy Health Reno, Nevada May 2022-Oct 2024 Address billing questions, processing payments and ordering replacement devices via POS software.

Provided accurate, valid and complete information to customers by using the right methods and tools.

Educating and troubleshooting customers on the use and maintenance of communication technology tailoring each call according to the brand and type. Multitasking across multiple platforms simultaneously, while keeping a productive flowing dialogue with customer.

Successfully meeting high company standards by approaching each conflict with an empathetic desire to assist, by consistently achieving 100% positive customer feedback. Residential House Manager

Life Changes LLC Sparks, Nevada Jun 2019-Jul 2022 Planned and implemented client attendance to programs and training required by supporting personnel, administration, and courts.

Oversaw the intake/discharge and accounting of rents incurred/paid processes, for a sober living residential program, which included both hard copy and electronic input of paperwork for individuals, assuring each client has a complete understanding of all rules and requirements. Established solid relations with leadership and staff by attending house manager meetings, required company functions, and holdings daily spiritual devotions and weekly 12 step/ house meetings.

Communicated with clients using patience, with empathetic understanding void of judgement while keeping all client information private in accordance to HIPAA. Arranged transportation services for tenants when necessary. Teaching life skills regarding chores and cooking techniques.

Assuring all health and safety requirements are met by keeping a clean house inside and out. Any maintenance issues myself or notifying management of the issues not able to handle myself. Customer Service Support Specialist

Wells Fargo Rewards Reno, Nevada Apr 2020-Apr 2022 Created detailed documentation of all customer interactions. Responded to emails, phone calls, and other inquiries from service advisors and customers in a timely manner.

Handled calls from advisors/customers seeking additional support on company policy and procedures regarding the current promotions.

Managed Credit Card Reward accounts applying credits/ debits, and merchandise replacements when appropriate.

De-escalated problematic customer concerns successfully by maintaining a positive calm, friendly demeanor.

EDUCATION AND TRAINING

Some College (No Degree): Bookkeeping I And II

Truckee Meadows Community College Reno, NV

Professional Affiliations: Whittlesea Taxi, Bell Limousine, Airport Minibus, Bell Trans and Whittlesea Bell LLC

Professional Development Courses: Bookkeeping one and two Workshops and Seminars Attended: Rapport Leadership, Microsoft Office, Google Workshop

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