Positive, Proactive Problem-Solver with Tech Savvy

SANDRA L. WALLIN

***** *. *** ******, **** Aurora, Colorado 80011

Phone: 720-***-**** Email: ***************@*****.***

Objective:

Skills:

Data Analyst, Booking Agent, Research Assistant, Tech Rep, Copy Editor, Writer Proofreader, Security – Prefer PT, Work at Home Preferred But Willing to Go Into an Office

Call Center Tech Rep /Troubleshooting/Data Analyst, Research Analyst, Proofreader, Copy Editing; MS Office, Excel, Power Point (Type 91 wpm) Human Resources, Auditing, Writer, Paralegal/Legal Assistant,

Computer Specialist, Secretary/Administrator, Previous Government Secret Clearance, Unarmed Security.

Programming;

RPG, JCL, Assembly, COBOL, and PL1. Studying AI and next Linux. Security Certifications: CRJ degree.

Work History:

2008-9/6/2022 TMobile Lone Tree, CO – Customer Advocacy, Tech Rep, Call Center,

Inbound and Outbound Calls; Preparing of Documents, Handled billing, escalation calls technical support.

2005-2008 Echostar, Littleton, CO - Technical Service Representative

2004–2005 Arapahoe County LEAP Program, Program Specialist; Customer Service; Call Center, Inbound Calls; Research; Preparation of Documents.

Dept of Transportation, Administrative Assistant III – Duties: Research; Scheduling in Outlook; Preparation of Documents; Customer Service; Meeting Notes; Data Entry; Budget Reporting.

2003-2004 CAP Logistics, Denver, CO Travel Consultant/Admin Assistant – Operations’ Department Assistant

(Call Center). Duties: Booking air, car and hotel reservations for employees. Research, scanning and

prepping documents for publishing. Create travel savings spreadsheets. Sales calls and contract work.

2002-2003 Health One, Medical Center of Aurora, Aurora, CO Patient Access Representative – Duties: Interviewed patients, verified insurance, obtained authorization for procedures and all documentation; collected patient co-pays, deposits and deductibles. Explained policies re: services, charges and insurance billing. Routed admission documents and forms to appropriate departments. Medical Insurance Training. Alternating weekends in the ER Dept.

2001-2002 Cendant Travel, Aurora, CO (3/4 Time) Travel Consultant/Call Center – Duties: Training in

Sabre/Apollo. Served as a travel consultant in the General Sales Department. Handled incoming calls to

book, confirm, update, change and cancel domestic airline, hotel and car reservations. Problem solved

reservation issues.

2000-2001 Barnett, Barrett, King & Southam, Attorneys, Aurora, CO

Paralegal/Legal Assistant – Duties: Interviewed clients, prepared client memos, records, depositions, legal documents. Prepared bankruptcy petitions, financial affidavits, divorce decrees. Interviewed clients. Set up Notices of Hearings with the courts. Some troubleshooting of office software problems.

Attorney retired.

Government Jobs: (GS-3-GS7/3)

1984-1992 DOI, Bureau of Reclamation, Lakewood, CO – Computer Specialist

U.S. Army Corp of Engineers, Omaha, Nebraska – Administrative Assistant

Offutt AFB, Bellevue, Nebraska – Secretary

Dept of Housing and Urban Development – Administrative Assistant

Education:

BA Criminal Justice Major, Business Minor, Columbia College, Aurora, CO

AAS Paralegal, Denver Business College, Denver, CO

AAS Computer Programming Technology Major, Accounting Minor, Metro Community College,

Omaha, NE

REFERENCES AVAILABLE UPON REQUEST

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