Customer Service & Administrative Support Specialist
Resume:
Christine "Chrissy" Dunham
*** *. ********** ******, *****, Iowa 52248
*.*.********@*****.***
Profile- Customer Service/ Data entry/Administrative Assistant with proven interpersonal and technical skills. Accustomed to working with executive management team on a daily tasks and on-going projects. Successfully multi-tasks throughout the day to efficiently assist various departments. I am known for being friendly while handling all situations with confidentiality. Seeking a position to fully apply skills with the ability to advance and grow with the company.
Personal and Attributes -
Interpersonal
Office
Computer
Accounting
Outstanding Customer Service Skills of 16 years.
Mange front office area
Microsoft Office Suite
* Word, Excel, Publisher, PowerPoint, Outlook, Access
Matrix—computer software
Hardworking, dependable, used to working autonomously
Answer and direct multi-line phone system
Manage Trust Accounts and Petty Cash
Goal driven, able to prioritize and multi-task to meet multiple deadlines
Able to operate a wide variety of office equipment i.e. fax/copier/scanner, etc
Develop a wide range of forms, publications, presentations, etc.
Able to create simple formulas in Excel
Job References-
Progressive Insurance-12710 Voyager Parkway, Colorado Springs, CO 80921
Help with policies for Auto, motorcycles, trailer, etc. Make policies changes and add or remove vehicles and take payments. Work from Feb.6th 2017 to July 15th, 2022. Reason for leaving, I wasn’t progressing my own work growth and too many tasks was changed, that didn’t fit with me.
Connect for Health Colorado- 4140 Bijou Road, Colorado Springs, Colorado. Supervisor, Lori Sealock. January 2015 - March 2016, job got eliminated due to budget cuts. Worked in the back office escalations to help customers with applying for healthcare and escalations. Data entry and access customer’s mail.
Sitel and Skyes- work from home customer service for Cox Cable. part time job from October to November. Customer service. This was just a seasonal job for about a month.
Sedgwick- 3553 Frontage Rd. Coralville, Iowa, 52241- Supervisor Isaiah Matthews. June 2013 - September 2014 (moved from Iowa to Colorado) - assist with Human Resources office duties and medical claims for other corporations.
Consumer Financial Protection Bureau- 2450 Oak dale Blvd., Coralville, Iowa 52241, Supervisor, Carla Jackson. April 2012 - April 2013 Customer service for the cfpb.gov site for the Consumer Financial Protection Bureau, counseling and directly consumers with help with their mortgages, loans, credit cards and other financial needs.
Pearson Government Solutions, 2400 Oakdale Blvd., Coralville, Iowa 52241, Supervisor, Ed Malone. (Other supervisors) De Ann King, Kim Williams, Jackie Metzger Michael Biederman, Chelle Clayton March 22, 2004- 2012. This company changed hands a few times that I was there. From Pearson to Vangent and then to GDIT.
CSR- Tier 1, Mail Correspondence, Survey, Tier 2 (November 2005- June 2006)Help answer questions with people who are on Medicare, help Medicare customers with supplements. Mail, surveys, Claims and special projects. DME for Medical supplies, setting up customers with medical equipment and suppliers.
MCI, 1925 Boyrum, Iowa City, 52240, Supervisor, Andrew Shaffer. September 15th, 2003 - March 20th, 2004 TNT Repair CSR,ECSR (email customer service) Reason for leaving- quit to go to Pearson
Free Spirits, 417 Main Street, Keokuk, Iowa 52632, Owner/Operator, inventory, ordering merchandise, sales, cashier, promotions, advertising, leading workshops.
November 2000-June 2003. closed due to the economy
Methode Electronics, 111 Buchanan, Carthage, Ill 60212, Supervisor, Rosie Houston, Laborer in car production for Ford and Chrysler, Quality Control (weighing boxes, testing car parts, rejecting boxes back to the production as well getting them ready for shipping. Also, Human Resources (taking care of employees needs, insurance, credit union loans and attendance.
September 24th 1987- June 15th, 2002
Reason for leaving: Laid off, company moved to Mexico
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