Customer Service & Operations Support Specialist

Tracey L. Clemens

**** ***** *****, *********, ** 72103 ● 503-***-**** ● *********@*****.***

Objective: Find a full-time position that utilizes my strong customer service & management skills. Professional Background:

Concentrix Services US, Inc. USA AR Work-at-Home

Jul. 2023 to Nov. 2025– Sr. Advisor I, Technical Support

Receive incoming calls daily from Customers

Assure Customer that “I’d be happy to assist in finding the outcome to the issue.”

Log calls to assist in finding the appropriate outcome

Troubleshooting

Technical Support

Support the Caller as per procedures

Recommend services and products

Diffuse irate customers with problem solving and exceptional conflict skills

Use multiple applications to ensure the caller’s request or issue is resolved. Pilot Flying J Aurora, OR/Benton, AR

Feb. 2018 to Jan. 2019 / Sept. 2020 to Jun. 2023– Lead Cashier/Coffee Host/Cinnabon Employee

Assisting truckers with fueling purchases/cash advances/printing fuel receipts and getting showers with their loyalty rewards

Assuring deli and coffee area is rush ready throughout the day

Assisting new employees with proper daily procedures

As Coffee Host I would assist guests in choosing the right coffee for their tastes

Baking/Frosting/Boxing Cinnabon products

Assisting customers with purchasing decisions/Cashiering/Customer service

Preparation/set-up for next day’s site operation

Working as a Team player with Cinnabon, as well as other Pilot Flying J staff members Lyft Portland Metro Area, OR

Jul. 2018 to Feb. 2020 – Driver

Provide transportation services to passengers requesting rides through the Lyft smartphone app in Salem and Portland Greater Metro area, including PDX. Linns Mail Service/Pony Express Delivery Rawlins/Sinclair/Elk Mountain/Hanna/Medicine Bow, WY Oct. 2016 to Jan. 2018 – Rural Mail Carrier

Picked up outgoing mail at the main post office and delivered to smaller post offices around Carbon county. Then collected that day’s mail from each post office and returned the same to the main post office. The route took approximately 10 hours per day during the week and 6 hours on Saturday.

MDLIVE USA Work at Home

Jun. 2015 to Sept. 2016 – Customer Service Representative

Scheduling Virtual visits with Dr

Process prescriptions with pharmacies

Assist customers advising them of their Healthcare Benefits and Copays

Assist customers with EOB “Explanation of Benefits” for their Virtual Visit Education: Monrovia High School, Monrovia, CA

Washtenaw Community College, Ypsilanti, MI

References: References are available upon request.

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