Care Navigator/ outreach worker

Michelle Whitaker

Manteca, CA, ***** +1-209-***-****

*****************@*****.***

EDUCATION

Associate of Arts (A.A.) - Interdisciplinary Teaching Aug 2012 - May 2016

San Joaquin Delta College, Stockton, CA

Associate Degree in Psychology

San Joaquin Delta College

Professional Degree in Addiction Prevention and Treatment

San Joaquin Delta College

Bachelor of Science (B.S.) Jul 2017 - Oct 2024 (Expected)

Grand Canyon University, Phoenix, AZ

I still have 3 classes to complete my Bachelor's Degree. I took a break from college when my job responsibilities dramatically increased.

EXPERIENCE

Certified

SOAR

transport clients to and from appointments

develop and improve program

Community Health Worker Apr 2022 - Dec 2022

Community Medical Center, Inc., Stockton, CA

Veteran Care Navigator Dec 2019 - Apr 2022

Westcare California, Inc., Stockton, Stanislaus

Seek out homeless encampments with San Joaquin, Stanislaus, and Merced Counties

coordinate and work other programs

train employees on outreach ethics, safety and best practices

network work other programs and businesses

maintain relationships with outside partners and obtain new relationships with local businesses to assist in supporting at risk and unsheltered veterans.

Program Director Feb 2016 - Jul 2019

HOPE Family Shelters

Develop new program, policy, and procedure for adult mental health

development of new program, policy, and procedure for children's mental health

stay up to date on latest homeless assistance programs in the area

assess needs of program and hire employees

lead teams in the community for outreach

oversee intermission program involving college students for social work, child care marriage and family therapist, addiction counseling, and other similar fields

establish and maintain relationships with colleges offering internship programs

Oversee volunteers

Prepare board reports and attend board meetings when requested

Assist with planning ands development of fundraisers

Public speaking at events to promote the shelter and any fundraising needs

Oversee 3 shelter facilities and address any maintenance or grounds issues

Oversee site managers and staff

Develop and implement group meetings for residents such as parenting, anger management, recovery, domestic violence, budgeting, employment, etc.

Client Services Director Feb 2014 - Jul 2019

Hope Family Shelters, Manteca, CA

assess needs of program and hire employees

lead teams in the community for outreach

oversee intermission program involving college students for social work, child care marriage and family therapist, addiction counseling, and other similar fields

establish and maintain relationships with colleges offering internship programs

Oversee volunteers

Prepare board reports and attend board meetings when requested

Assist with planning ands development of fundraisers

Public speaking at events to promote the shelter and any fundraising needs

Oversee 3 shelter facilities and address any maintenance or grounds issues

Oversee site managers and staff

Develop and implement group meetings for residents such as parenting, anger management, recovery, domestic violence, budgeting, employment, etc.

Site Manager Dec 2013 - Jul 2019

Hope Family Shelters, MANTECA, CA

Oversee and address maintenence issues

Maintain grounds

Clean and prepare apartments for new residents

Apartment inspections

Address resident emergencies that may arise throughout day and night as well as weekends

Oversee any maintenence done by outside sources such as businesses or volunteers

Address resident concerns

Collect rent

Assist in application reviews to choose new residents

Complete resident intakes and data entry

Impotent evictions when necessary

Oversee surveillance cameras and property/ resident safety

Case Manager Feb 2012 - Jul 2019

Hope Family Shelters, Manteca, CA

Complete addiction severity index assessment with client

Establish a treatment plan specific to the individual clients wants/ needs

Establish client goals and objectives within the program

Address concerns, behavior modifications, and program adherence

Attend case management meetings and internship meetings with LMFT for internship hours

SKILLS

Expert in: Leadership, Outreach, Problem solving, Detail oriented

Intermediate in: Crisis Management, Conflict Resolution

Contact this candidate