Reliable General Laborer with 6+ Years Experience

Shawanda Walker

Little Rock, AR ***** • **********@*****.***

Reliable General Laborer with 6+ years of experience assisting and fulfilling organization staffing needs and requirements. Dedicated and professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

E x p e r i ence

APRIL 2022-PRESENT

PROCESS ASSISTANT AMAZON LITTLE ROCK, AR

Assist and support the Area Manager to ensure that work area are staff properly. Provide leave coverage for Area Managers. Assist with tracking and reporting labor hours for staff. Review and update SOP and standard checklist. Ensure successful shift performance, by tracking reporting and implement feedback on the associate performance. Train and assist in keeping work area clean and organized by SOP compliance and standards. Properly document and reporting injuries to Area Manager. Execute workflow to reach daily production goals. Helped team meet service level agreement targets by assisting with reviews and escalations. Developed options and implemented solutions to resolve complex process issues. Presented complex ideas to technical and non-technical audiences using clear, concise communication style. Implemented continuous improvement initiatives to drive efficiency gains in existing processes. AUGUST 2021 TO PRESENT

LIT1 Ambassador/Seasonal PA Amazon Little Rock, AR Engaged and excited customers with enthusiasm for company benefits. Used basic selling techniques to engage with customers or other interested parties. Increased revenue with promotion of products and services directly to customers. Completed sign-ups by coordinating paperwork for new memberships. Train and assist new associates in Sortation (Rebin) in the launch of the new facility.

FEBRUARY 2021 TO PRESENT

General Laborer/ installation Tech I,K, Hofmann NPSG Little Rock, AR Completed work based on blueprints and schematics. Picked up supplies at local wholesale and retail locations. Dug ditches or trenches and leveled earth to grade specifications using picks, shovels, and pneumatic tampers. Maintained equipment and reported issues to supervisors.

NOVEMBER 2017 TO JANUARY 2019

Delivery Driver Quaddra Logistics Little Rock, AR Cleaned and maintained delivery vehicle to meet professional standards. Used handheld device to scan orders, obtain route information and navigate. Met deadlines while working autonomously in fast-paced environment. Lifted boxes weighing up to 50lbs repeatedly throughout shifts.

AUGUST 2019 TO FEBRAURY 2021

Cashier/Customer Services Murphy USA Little Rock, AR Engaged customers in pleasant conversation while completing cash register transactions. Offered customers information about upcoming promotions and available items. Stocked store shelves and endcaps with merchandise. Gave customers full attention and attended to their needs.

NOVEMBER 2017 TO JUNE 2018

Night Counselor Rite of Passage Alexander, AR

Guided clients in resourcing and grounding techniques to address trauma responses and anxiety. Employed responsive counseling in establishing positive relationships between client and family. Observed client behavior and documented potentially concerning or harmful interactions. Coordinated discharge planning activities to facilitate smooth transition back into community after treatment.

S k i l l s

• Proficient with project management software • Team player • Excellent time management skills • Conflict management • Public speaking • Data analytics • Proficient in Mechanical Sills • 4 Years Experience in (Networking Operator, Delivery Driver, Warehouse, and Security) E ducation

AUGUST 2023-PRESENT

Associate in Accounting -Pulaski Technical College -North Little Rock, AR May 2001-Graduated

Eudora High School-Eudora, AR

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