Quality Assurance Specialist with Service Excellence
Resume:
RICARDO REYES
******************@*****.***
Experience:
Tech Mahindra
July 2021 – September 2023
Quality Assurance
Coached agents to improve customer service survey scores and to guarantee a thorough understanding of company rules and regulations
Graded calls according to metrics provided by partners
Created new scripting for company introductions and confirmed they adhere to standards and regulations
Urgently
June 2019 – July 2021
Quality Assurance
Provided 3 way calling to confirm agents and supervisors were meeting company rules and regulations
Contacted partners to confirm company standards and regulations were being met
Scheduled meetings regarding customer service survey scores on a weekly basis to improve customer service
Auto Dealership
May 20`4 – June 20`9
Sales Representative
Exceeded customer service scores of 95% or higher
Assisted in providing a great experience for purchasing a vehicle
Confirmed requirements for purchasing a vehicle
Demonstrated walk through of vehicle options and features
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