Reliable Customer Service Specialist with Tech Support Skills
Resume:
Charmette Delaney
Haughton, LA *****
*********************@***********.***
Professional Summary
Hello, my name is Charmette Delaney. I am a very dependable, systematic, attentive, and hardworking individual . I love meeting new people and learning new things. I am aware that your office hires individuals to work full time. I am interested in becoming an employee for your company because I know I can rapidly learn the duties for this position.
Applying my professional knowledge brings impeccable customer service to your company and valued customers. I am excited about this opportunity. I look forward to meeting you and working within your company. Please feel free to call or email me if you have any questions or concerns. Thanks in advance,
Charmette Delaney
Work Experience
Customer Service Representative
General Dynamics Information Technology-Haughton, LA August 2023 to Present
Provided excellent technical support
• Answered phone and assisted customers
• Maintained up-to-date knowledge of customer accounts
• Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
• Documented all customer interactions and solutions in a detailed ticketing system for future references
• Identified recurring technical issues and worked with product development team to implement permanent fixes
• Conducted regular follow-ups with customers to ensure their technical issues were fully resolve Resolution Team Lead
Alorica-Haughton, LA
December 2021 to August 2023
● Helping the patient with there specialty medication
● Customer service
● HIPAA compliance
● Patient confidentiality
Customer Service Representative
Crane Consulting & Outsourcing-Haughton, LA
March 2021 to October 2021
● Work from home to help my customers to take care of their mortgage payments
● Helping customers with website issues
● Technical support on company system
Cashier
Pilot Flying J-Haughton, LA
August 2014 to March 2021
● handling customer orders in a timely fashion.
● Receiving payment for orders and distributing correct change and receipts after an order is made.
● Put together food and drinks for orders.
● Clean and sanitize designated areas and food stations.
● Customer Service
● Cash and food handling
Assembly Line Worker
Kongsberg Automotive-Benton, LA
April 2013 to June 2014
● assembly line to properly put together lawn mower parts for distribution.
● Working on a machine to form metal parts to go onto the lawn mower parts.
● Wearing proper PPE while operating certain machinery.
● Heavy Machine operations
● Warehouse safety experience
Warehouse Worker
SQUIRES FORMAL WEAR-Bossier City, LA
April 2004 to September 2010
● Putting together a shirt, vest, tie and accessories for each tuxedo rented at the plant.
● Inspect each item to make sure it meets the qualification needs before shipping.
● Check for missing buttons, rips, holes or stains and fix any issues necessary before sending to shipping department.
● Warehouse safety experience
Education
Haughton High School-Haughton, LA
August 1998 to May 2002
Skills
• Microsoft Word
• English
• Retail sales (7 years)
• Office experience
• Analysis skills
• Automotive service (3 years)
• Outbound calling
• IT support
• Assembly
• Communication skills
• Microsoft Office
• Cashiering
• Windows
• Typing (4 years)
• Google Suite
• Mobile devices
• Phone etiquette (3 years)
• Appointment scheduling (3 years)
• Microsoft Outlook
• Medical device sales (4 years)
• Leadership
• Basic math
• Organizational skills
• Stocking (7 years)
• Warehouse experience
• Cash handling (7 years)
• Computer networking
• Data entry
• Microsoft Excel
• Inside sales (7 years)
• Time management
• Contracts
• Administrative experience
• Patient interaction
• Software troubleshooting
• Data entry (3 years)
• Search engines
• Packaging
• Management
• Customer service
• 5G
• Retail math (7 years)
Contact this candidate