Customer Service & Administrative Support Professional

Iylee Kester

*** ******* ******

Boardman, OH ***12

330-***-****

**********@*****.***

EXPERIENCE

America’s Best Contacts and Eyeglasses, Boardman — Receptionist

NOVEMBER 2024 - OCTOBER 2025

-Makes and cancels appointments for patients, sends out paperwork through email/text before exams

-Answers phone calls, sends and receives faxes

-Pulls vision insurance for patients and locates member eligibility, processes insurance after exams

-Prepares equipment in the morning before exams

-Transfers orders for glasses or contacts to opticians

-Scans and stores patient information to files and mails prescriptions out as needed

-Provides a clean work environment by taking out trash, cleaning out employee and customer restrooms, and sanitizing work areas St. Vincent de Paul Thrift Store, Boardman — Item Processor MAY 2024 - NOVEMBER 2024

-Cleans and processes items before sale

-Prices items and stocks shelves/clothing racks

-Keeps a neat and organized store environment by organizing racks and shelves

-Answers phones and directs calls to delivery drivers

-Helped to open the store by building shelves, cleaning thoroughly, and utilizing teamwork

The Exchange Buy-Sell-Trade, Boardman — Floor Employee JUNE 2022 - AUGUST 2022

-Assisted customers by asking questions, directing customers to certain aisles, and assessing what they were interested in buying

-Formed a good relationship with customers by asking about their interests and hobbies

-Answered incoming phone calls about requested products, and put SKILLS

-Cataloging/Proofreading

-Writing concisely

-Familiar with Google Docs,

Slides, and Spreadsheets

-Familiar with technical

writing (business emails,

memos, etc.)

-Quick learner

-Communicates effectively

-Creativity

-Teamwork

-Researching

-Active listening

-Attention to detail

-Organization

-Independent and reliable

HOBBIES

-Drawing

-Writing

-Reading/annotating

books

-List-making

LANGUAGES

-English

products on hold for customers

-Arranged products in a neat and orderly manner

-Performed opening/closing duties such as cleaning display cases, vacuuming and sweeping floors, locking/unlocking doors, and general cleanup

EDUCATION

Youngstown State University, Youngstown — Current Student AUGUST 2021 - PRESENT

Boardman High School, Boardman — High School Diploma AUGUST 2017 - JUNE 2021

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