Administrative Manager Candidate with 20+ Years Experience

CAROL A. FARMER

Chicago, IL *****

Phone: 312-***-****

Email: *********@****.***

Professional Summary

Administrative professional with extensive experience supporting operations, documentation, customer service, and communication in high-profile environments. Strong background in scheduling, visitor management, reporting, onboarding support, and coordinating with clients, vendors, and internal teams. Known for reliability, organization, and the ability to handle confidential information and multitask effectively. Over twenty years of experience contributing to smooth operations in fast-paced corporate settings.Core Competencies

CORE COMPETENCIES

Administrative Support Scheduling Customer Service Report Writing Documentation Client and Vendor Communication? Onboarding Support Microsoft Word Excel PowerPoint Records Management Multi-tasking Problem Solving Emergency Coordination Confidentiality Professional Communication Professional Experience

Security Site Supervisor Allied Universal – Chicago, IL 2016 – Present

• Oversee daily security operations at Boeing Headquarters, managing a large team responsible for maintaining corporate safety standards, access control, and compliance with all post orders.

• Serve as the primary point of contact between Allied Universal management and the client, ensuring consistent communication, responsiveness, and service satisfaction.

• Lead by example through consistent professionalism and integrity, maintaining trust with both staff and clients.

• Conduct performance evaluations, coach and mentor team members, and implement corrective actions when needed to maintain service excellence.

• Manage visitor access, vendors, and contractors to ensure security protocol and clearance procedures are followed at all times.

• Supervise dock operations, delivery checks, and coordination with building management and law enforcement.

• Handle daily reports, incident investigations, and documentation in compliance with company standards.

• Actively assist in developing new staff training programs to improve preparedness and response times during emergencies.

• Recognized for fast, effective decision-making during major protest events and other high-risk situations.

• Received multiple awards including Badge of Honor (2021), Certificate of Appreciation (2021), and Safety Recognition (2018) for leadership and service performance.

Security Reception Associate Admiral Security – Niles, IL 2008 – 2016

• Monitored CCTV systems and managed access control for a high-occupancy residential property.

• Screened visitors, authorized badges, and ensured security procedures were followed for residents, guests, and contractors.

• Supported residents and staff during emergencies, coordinating with fire and police departments as necessary.

• Prepared detailed daily activity and incident reports, maintaining confidentiality and accurate documentation.

• Assisted management with administrative support such as phone logs, visitor reports, and emergency contacts.

• Known for reliability, positive attitude, and providing exceptional customer service to residents and guests.

Education

Loyola University Chicago – Bachelor’s Degree in Progress (2016 – Present) Wilbur Wright College – Associate in Arts (2014 – 2015); Certificates in Applied Science

(2011 – 2012)

Roosevelt University – General Studies (2010)

Certifications and Technical Skills

Valid PERC Card (expires 2024)

Microsoft Word, Excel, PowerPoint

Proficient in report writing, documentation, and scheduling systems Strong communication and customer service skills

Experienced in coordinating with law enforcement, vendors, and management Valid Driver’s License with clean driving record

Awards and Recognition

Badge of Honor (2021) – Recognized for protecting Boeing property during a protest event Certificate of Appreciation (2021) – Commended for assistance during major public protest operations

Service Award (2019) – Acknowledged for consistent reliability and leadership on site Safety Recognition (2018) – Reported and prevented a potential fire hazard, avoiding a major incident

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