Experienced DMV & Security Professional with Strong Customer Service
Resume:
Jonathan Shay Eastes
Rio Linda, CA 95673
*********@*****.***
SUMMARY
Highly motivated professional with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working independently, quickly learning new systems, and maintaining accuracy in fast-paced environments. Team-oriented with proven ability to build positive rapport with customers and coworkers.
EXPERIENCE
California Department of Motor Vehicles – Carmichael, CA Motor Vehicle Representative October 2015 – November 2025 (Resigned) Processed registration, title, and licensing applications efficiently. Assisted customers with DMV services, procedures, and questions. Maintained accurate customer records and ensured confidentiality. Educated customers on licensing requirements and renewal processes. Resolved customer complaints professionally and with timely solutions. Verified documents and processed transactions using DMV computer systems. Supported office operations and collaborated with coworkers to meet goals. Shield Protection Services – Sacramento, CA
Security Officer February 2010 – October 2015
Monitored access points and ensured only authorized entry. Investigated incidents and prepared accurate written reports. Responded to emergencies and followed safety protocols. Oversaw a team of Security Officers managing CCTV and incident response. Identified risks, analyzed data trends, and recommended improvements. EDUCATION
Angelo Rodriguez High School – Fairfield, CA
Diploma Graduated June 2008
SKILLS
Customer Service, Data Entry, Typing 45–50 WPM, Microsoft Word, Excel & Outlook, Record Management, Mail Processing, Confidential Information Handling, Team Collaboration, Professional Communication, Time Management, Case Management Support, Multitasking, Emergency Response Protocols
AWARDS
Employee of the Month – DMV
REFERENCES
Emily Ceja – DMV Office Manager
Antonio Taylor – DMV Manager I
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