Operations & Customer Relations Specialist with Diverse Experience

EGUAKUN, OSASUMWEN BEST

************@*****.*** +234********** • Ajah, Lagos

OVERVIEW

Dynamic education, industries. experience improve my and and Possessing in operational versatile managing operations. a professional skills. processes, strong Proven foundation ability building with to a Linguistics effectively in relationships, language communicate degree analysis and and achieving and a and diverse communication, results. collaborate background Seeking across coupled a in challenging various customer with teams practical service, role and to PROFESSIONAL EXPERIENCE

Nigeria Ports Authority Marina, Lagos

Media Operations (NYSC) Nov 2023 – Jul 2024

o o o o Assisting Drafting Assisting media Building government posts, press and with in the officials. video maintaining media-releases, development scripts, related media relationships and administrative and advisories, website production with content. and tasks, key of other various stakeholders, such communications as media scheduling, including content, materials. filing, including media, and community report press preparation. releases, leaders, social and Spicytakeout Benin-city, Edo

Founder and Manager Mar 2021 – Apr 2023

o o o o Conceptualized Creates Develops Ensures and adherence and curates maintains and to launched the food menu, high-safety quality the ensuring takeout and recipes sanitation a diverse kitchen and regulations. food and business. appealing standards. selection. Lana Hospital Sapele, Delta

Customer Relations Officer Jan 2020 – Jan 2021

o o o o Answering Investigating Scheduling Providing clear questions and and and rescheduling addressing accurate about hospital information appointments patient services, concerns about as appointments, needed. or procedures, grievances treatments, promptly billing, insurance, and and effectively. recovery and general processes. information. Esobest Table Waters Benin-city, Edo

Assistant Inventory Manager Sept 2016 – July 2017

o o o o Manages Oversees as Collaborates forecasts Generates opportunities well as stock and daily conducts inventory with production and rotation inventory procurement process regular reports, to levels schedules. prevent improvements. physical including of and bottled product production inventory stock water expiration levels counts departments products, and and to analyzes ensure maintains including to optimize accuracy inventory various optimal inventory and data sizes stock identify to and levels. identify levels packaging discrepancies. based cost-saving on formats sales EDUCATION

University of Benin Benin-city, Edo

Bachelor of Art, Linguistics 2017 – 2023

• Awards: Certificate of Return (Faculty of Arts)

CERTIFICATIONS IN-TRAINING

• • Virtual Human Assistant Resources – and ALX Strategic Africa – 2024 Management – Cedap Nigeria – 2024 PERSONAL SKILLSET

• Technical Skills:

• • Soft Interests: o o o o no supervision. Customer Procurement Media Google skills: Relationship Data and Critical Relationship Microsoft Analytics; and thinking; Supplier Management Office Project Management Fast Management suite learning; Management; (Excel, Effective Word Quality and Communicator; PowerPoint) Assurance. Teamwork; Ability to work with little or LEADERSHIP & ACTIVITIES

Faculty of Arts Student Association – Public Relations Officer University Career Services – Student Researcher and Consultant Department of Linguistics – Editor-In-Chief, Daily News REFEREES

Available upon request

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