Desktop Support Engineer with 3+ Years Enterprise Experience

Mayur Yuwaraj Raghorte

937-***-**** ️ **************@*****.*** Nagpur, Maharashtra

Professional Summary

Results-driven Desktop Support Engineer with over 3 years of experience providing technical assistance, system administration, and hardware/software troubleshooting in enterprise environments. Skilled in Windows Server management, Active Directory, Office 365, VPN configuration, and remote support tools. Adept at resolving user issues within SLA timelines and ensuring seamless IT operations.

Core Technical Skills

Operating Systems: Windows 7/8/10/11, Windows Server 2012

Networking: LAN/WAN troubleshooting, IP configuration, VPN (FortiClient, Cisco AnyConnect, GlobalProtect)

User Management: Active Directory (AD DS, AD Manager Plus), Postfix Mail Management

Tools & Software: MS Outlook, Office 365, SAP, Ticketing Tools, RDP, TeamViewer, AnyDesk

Hardware: Desktop/Laptop assembly, Printer/Scanner configuration, Weighing Scales & Data Loggers

Security: Antivirus management and patch updates

Professional Experience

Tata Consultancy Services (Payroll: Conneqt Business Solutions Ltd.)

Role: Desktop Support Engineer

Duration: March 2022 – Aug 2024

Provided L1/L2 desktop support for 500+ users in corporate environments.

Installed and troubleshooted Windows OS, MS Office, Outlook, and various business applications.

Handled hardware configuration, printer setup, and network connectivity issues.

Maintained and updated tickets in the service desk tool, ensuring resolution within SLA.

Assisted in Exchange and Office 365 configurations and troubleshooting.

Tata Consultancy Services (Direct Employment)

Role: System Engineer

Duration: Sept 2024 – Present

Managing user accounts via AD DS and AD Manager Plus.

Troubleshooting VPN connectivity, SAP issues, and mail configurations.

Coordinating with vendors for hardware replacement and software procurement.

Monitoring network issues and system health using diagnostic tools.

Documenting daily technical activities and reporting performance metrics.

Education

Course

Institution

Year

Result

MCA

IEC, Himachal Pradesh

2023

7.43 CGPA

B.Sc. (Computer Science)

J.M. Patel College, Bhandara (RTMNU)

2017

44.3%

12th

J.N.V. Gondiya (CBSE)

2012

70%

10th

J.N.V. Gondiya (CBSE)

2010

79%

Soft Skills

Excellent communication and problem-solving skills

Strong time management and multitasking ability

Quick learner with focus on quality and performance

Personal Details

Date of Birth: 05-Apr-1994

Languages: English, Hindi, Marathi

Contact this candidate