Compassionate Residential Supervisor for Youth Behavioral Health

Marlen Cervantes Rangel

Compassionate and results-driven Residential Supervisor with extensive experience supporting adolescents (ages 12–17) in behavioral health and therapeutic residential settings. Skilled in trauma- informed care, crisis intervention, and family engagement, with a strong focus on creating safe, structured environments that promote emotional growth and treatment progress. Proven ability to lead small teams, coordinate individualized care, and foster collaboration among staff, clinicians, and families to achieve lasting positive outcomes.

Skills

Work History

Residential Supervisor

Newport Healthcare, Orange, CA January 2024 - Current Esthetician

Matlali Esthetics, Fullerton, CA December 2020 - Current Orange, CA 92869

714-***-**** ******.***********@*****.***

Budgeting expertise Motivational leadership

Scheduling proficiency Team building and relationships Accurate record keeping Activities management

Crisis intervention and de-escalation Compliance monitoring Conflict mediation 10+ years of classroom management Safety policies and procedures

Oversaw day-to-day operations of a 6-bed adolescent residential program, ensuring a safe, structured, and therapeutic environment in collaboration with clinical and direct care teams. Supervised, trained, and mentored residential staff; provided coaching, performance evaluations, and ongoing professional development.

Managed staffing schedules, approved timecards and leave, and coordinated coverage to maintain 24/7 supervision and required staffing ratios.

Facilitated non-clinical groups, supervised client activities, and maintained strong communication with families and multidisciplinary teams to support treatment goals. Ensured compliance with regulatory, licensing, and safety standards through regular audits, documentation reviews, and Environment of Care (EOC) rounds.

Oversaw budgeting, inventory, and expense reporting to support efficient resource management and daily program operations.

Served as on-call supervisor, responding to crises, supporting staff, and promoting trauma-informed care and client safety.

Assessed condition of clients' skin in order to make recommendations to improve skin quality. Provided clients with knowledge of all cosmetic services being provided. Advised clients on proper home-care regimens, including how to clean and maintain lash extensions. Fostered friendly, warm, and exceptional customer experience. Lead Care Coordinator III

Newport Healthcare, Orange, CA January 2023 - January 2024 Caregiver

Optimal Senior Care Solutions, Dana Point, CA February 2017 - September 2022 Youth Program Leader

Boys And Girls Club Of Garden Grove, Garden Grove, CA

August 2007 - December 2018

Caregiver

No Ordinary Moments, Huntington Beach, CA January 2017 - November 2017 Teacher

Escuela Primaria J. Socorro Coria, Chupadero,

Michoacan, Mexico

June 2015 - January 2017

Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition. Developed customized facial treatments for individual clients to address specific skin care needs. Maintained knowledge of the whereabouts and well-being for 6-8 clients ages 12-17 in a residential treatment center setting, ensuring accurate record keeping, proper home maintenance, and overall program compliance.

Complied with program policy for 1:1 supervision of a client by maintaining visual on client at all times and following appropriate bathroom buddy protocol as directed by supervisor and clinical leadership Built strong relationships with clients to deliver appropriate emotional support and companionship. Trained in CPI and CPR to safely manage and intervene with crisis situations and escalations. Followed up with clients during unauthorized absences (AWOL) to ensure safety and support successful re-engagement.

Trained newly hired care coordinators by providing appropriate coaching and feedback in conjunction with residential supervisor and program manager.

Provided safe mobility support to help patients move around personal and public spaces. Transported individuals to events and activities, medical appointments, and shopping trips. Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship. Assisted with daily living activities, running errands, and household chores. Planned, organized, and led daily youth development activities for groups of 20–30 children ages 6–17, promoting social, emotional, and academic growth.

Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative, and poised team members.

Tutored struggling students individually and in small groups to reinforce learning concepts. Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Mentored and coached students with focus on developing independence and self-confidence. Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. Recognized and reported abnormalities or changes in patients' health status to case manager. Monitored and followed up with clients during unauthorized absences (AWOL) to ensure safety and well-being.

Provided safe mobility support to help patients move around personal and public spaces. Supported clients with mental support and physical activities to accomplish quality of life and sustain needs. Increased educational expertise and knowledge by participating in instructor-oriented workshops for students ages 6 and older.

Participated in department meetings to provide input to colleagues about student achievement and improvement.

Prepared quizzes, tests and examinations to gauge how well students were learning. Managed a clean, organized, and open classroom environment. Education

California Beauty Academy at Orange, CA

Esthetics 2021

Certifications and Trainings

Crisis Prevention Institute (CPI) Certified

CPR and First Aid Certified

Dermalogica trained

Lash extensions trained

Lash lifts trained

Deraplane trained

Languages

Spanish

English

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