Pharmacy Technician and Adherence Specialist

Hanin Faisal

602-***-**** *****.******@*****.***

Professional Summary

Experienced pharmacy technician and case manager with expertise in medication adherence, patient communication,

and prescription management. Proven ability to work in fast-paced environments while maintaining high accuracy and efficiency.

Adept at handling adherence calls, insurance claims, and providing exceptional customer service. Fluent in Arabic with strong

communication and data entry skills, seeking to leverage my background in a medication adherence role.

Key Skills

- Medication Adherence: Expertise in managing patient cases, conducting adherence calls, and ensuring medication compliance.

- Pharmacy Operations: Proficient in filling prescriptions, processing insurance claims, and managing inventory.

- Customer Service: Strong interpersonal skills, providing patient education and support for better health outcomes.

- Data Management: Accurate data entry, prescription processing, and record-keeping.

- Technical Proficiency: Microsoft Office (Word, Excel, PowerPoint, Access), pharmacy software, and computer formatting.

Professional Experience

Helping Hands Healthcare

Pharmacy Technician

Glendale, AZ 2023 – Present

- Conduct 70-100 outbound and inbound medication adherence calls daily, providing guidance and support to improve patient outcomes.

- Process insurance claims, resolving discrepancies quickly to minimize patient disruption and ensure coverage.

- Maintain detailed, up-to-date records of patient medication adherence and status updates, ensuring compliance with regulatory standards.

- Collaborate with healthcare teams to resolve medication issues and provide personalized patient care.

- Provide high-quality service and empathy in every interaction, enhancing patient satisfaction and loyalty.

Walgreens

Pharmacy Technician

Phoenix, AZ 2020 – 2024

- Efficiently entered and verified patient and prescription data, ensuring accuracy in medication dispensing.

- Took ownership of prescription claims, including troubleshooting rejected claims and ensuring timely resubmission for third-party services.

- Kept meticulous records of all dispensed medications, ensuring compliance with state and federal regulations.

- Maintained pharmacy inventory, proactively managing stock levels to ensure availability and reduce shrinkage.

- Acted as a liaison between patients and pharmacists to resolve issues quickly and accurately, helping to maintain patient trust.

- Trained and mentored new pharmacy technicians, improving team performance and productivity.

McKesson

Case Manager

Scottsdale, AZ 2018 – 2020

- Managed complex patient case information, ensuring timely follow-ups, medication adherence, and resolution of patient concerns.

- Conducted inbound and outbound adherence calls, addressing patient barriers to compliance and improving health outcomes.

- Collaborated with insurance providers to ensure patients received copay assistance and coverage for their medications.

- Identified opportunities to streamline workflows and improve efficiency in case management, contributing to overall team performance.

- Delivered personalized service and compassionate care, improving patient retention and satisfaction rates.

GENRX Pharmacy

Pharmacy Technician

Scottsdale, AZ 2016 – 2018

- Managed data entry for up to 40 prescriptions per hour, maintaining high accuracy in a fast-paced environment.

- Processed prior authorizations, ensuring patients received timely access to necessary medications.

- Effectively handled calls from healthcare providers, insurance companies, and patients to address prescription needs.

- Proactively identified and resolved issues related to insurance coverage, improving patient access to medications.

- Took on additional responsibilities during busy periods, supporting pharmacists and ensuring smooth pharmacy operations.

CVS Caremark

Pharmacy Technician

Scottsdale, AZ 2014 – 2016

- Assisted in patient education and medication adherence, supporting pharmacists.

- Processed incoming prescriptions and resolved prescription issues promptly.

Phoenix College

Administrative Assistant

Phoenix, AZ 2011 – 2012

- Provided translation services for Arabic-speaking students.

- Assisted in student loan applications and scheduling appointments with professors.

Education

- Bachelor's in Pharmacology and Toxicology – Arizona State University, 2021

- Associate’s in Science – Phoenix College, 2014

- Certified Pharmacy Technician – Phoenix, AZ

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