Creative Visual Merchandiser & Retail Leader

James A. Horne

Salem, AL

334-***-**** *********@*****.***

Professional Summary

Creative and results-driven Visual Merchandiser & Retail Manager with 10+ years of experience in driving sales through innovative merchandising, customer service excellence, and team leadership. Skilled at creating visually compelling displays, optimizing store layouts, and building strong client relationships. Proven ability to train staff, streamline operations, and deliver measurable business results.

Core Skills

Visual Merchandising & Display Design • Retail Sales & Customer Experience • Team Leadership & Training • Inventory & Stock Management • Promotional Campaigns • Store Layout & Space Planning • Conflict Resolution • Budgeting & Process Efficiency

Professional Experience

Department Manager / Visual Merchandiser

Von Maur – Birmingham, AL Oct 2021 – Aug 2023

• Directed visual merchandising strategies across the department to maximize sales and enhance the shopping experience.

• Designed seasonal and promotional displays in alignment with brand standards.

• Supervised, trained, and coached department staff to achieve sales and customer service goals.

• Analyzed sales data and customer traffic to optimize product placement and inventory flow.

• Partnered with store and corporate leadership to implement merchandising initiatives.

Assistant Manager / Visual Merchandiser

Bloomwoods Flowers & Gifts – Columbus, GA Jul 2021 – Oct 2022

• Devised innovative merchandising campaigns to increase product visibility and revenue.

• Oversaw 5,000 sq. ft. showroom, executing seasonal floor resets and promotional displays.

• Provided exceptional customer service, recognized by management for professionalism.

Retail Specialist

B.W. Capps Inc – Opelika, AL Jul 2020 – Jun 2021

• Assisted customers with product selection and purchases, both in-store and online.

• Supported merchandising resets, signage updates, and seasonal promotions.

• Operated cash register, processed transactions, and performed daily bank deposits.

Customer Returns Processor

Amazon – Pendergrass, GA Nov 2022 – Apr 2023

• Processed and palletized merchandise for liquidation and redistribution.

• Analyzed product data to improve quality control and customer satisfaction.

• Maintained accuracy and efficiency in a fast-paced, high-volume environment.

General Manager

Pottery Barn Outlet – Memphis, TN Jul 2007 – Sep 2016

• Directed daily operations, sales strategy, and merchandising for a high-volume retail outlet.

• Managed P&L, budgets, and cost controls, achieving consistent revenue growth.

• Led hiring, training, payroll, and performance management for 30+ employees.

• Oversaw visual merchandising, promotional events, and store layout design.

Education

Some College Coursework – Psychology, Huntingdon College, Montgomery, AL

High School Diploma – Smiths Station High School, Smiths Station, AL

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