Service & Customer Experience Specialist

SIMRAN GROVER Stratford, Ontario

416-***-****,

*********@*****.***

OBJECTIVE

Dedicated service specialist eager to drive loyalty and satisfaction by delivering personalized assistance Dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous learning and development

EDUCATION

Supply chain management Conestoga college 2021

B.Sc. computer science BBK Dav college 2015-2018 Courses included Data Structures, Algorithms, Computer Architecture, Operating Systems, and Software Engineering, mathematics

EXPERIENCE

Customer service supervisor subway 2021-2025

Oversee staff preparing and serving food

Handling scheduling, quality control, inventory management Handling customer complaints

Managing operations and budgets

Customer service sandwich artist subway 2020-2022 Responding to customer’s need and assisting with menu POS and cash handling

Enforcing safety protocols

Direct interaction with customers

Retail sales associate paper boat juices 2018-2020 Act as a brand ambassador and selling juices to the customers Maintains sales targets

Offer samples to customers to gain customers

Making sales reports

SKILLS

Active listening • Critical thinking • Leadership

• Communication

• Problem-solving

• Attention to detail

CERTIFICATES

Food handler

Smart serve

MS office suite certified

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