Quality Assurance tester, Project Lead, BusinessAnalyst
Resume:
PENELOPE P. ROY, CBA
*** ****** ******* *****, ****** MI 48843 ************@*****.***
PROFESSIONAL SUMMARY
Significant experience in Information Technology including comprehensive experience in Software Quality Assurance with extensive knowledge of P&C Insurance business. Solid understanding of SDLC and STLC. Exceptional analytical, testing, leadership, facilitation, troubleshooting, collaboration and technical skills. Strengths include solid communication, problem-solving, ability to multi-task and work under pressure in a deadline driven environment. Effectively led an onshore/offshore testing team with Waterfall and Iterative Methodologies.
PROFESSIONAL SKILLS
MS Office Suite: Outlook, Excel, Word, PowerPoint, SharePoint
HP Application Lifecycle Management (ALM) / HP Quality Center (QC) test management tool
Guidewire Software
PROFESSIONAL EXPERIENCE
THE HANOVER INSURANCE GROUP/CITIZENS INSURANCE 1988 – 2017
Quality Assurance Project Lead 2014-2017
Responsible for working on multiple projects. Considered a subject matter expert for multiple programs/systems. Worked on and was accountable for projects of high complexity within a multi-development environment. Led multiple teams that were responsible for planning, integrating, test case development and test execution. Ensured quality standards were always achieved.
• Ensured compliance with testing, development methodology and best practices.
• Proactively researched and applied best practices to testing and System Development Life Cycle processes.
• Accountable for providing technical guidance or business process expertise throughout all phases of the Quality Assurance process.
• Responsible for estimation, development and execution of testing the project plan through all phases of testing.
• Collaborated with Project Managers to ensure alignment with broader project plan.
• Implemented and maintained testing processes and improvements to gain efficiencies.
• Responsible for managing test case quality, development and completeness.
• Supported business partners and technical teams in identifying testing issues, defects and articulating their impact on the project.
• Improved the documentation and formatting processes to better define business requirements and design specifications.
• Actively participated in defect review meetings involving Test Analysts, Developers, Solution Architect and Project Managers.
• Accountable for ensuring test results met specifications and were production ready.
PENELOPE P. ROY, CBA Page 2
Senior Quality Assurance Analyst/Business Analyst 1994 – 2014
Responsible for working on Commercial Lines. Tested various applications, analyzed documentation to plan requirements, created and executed automated and manual testing for Commercial Lines of Business, including Business Owner Package (BOP), Auto – Commercial Package Policy (CPP), Workers Compensation, Workers Compensation Statistical Reporting Umbrella and Claims. Mainframe Application Policy Management Systems (PMS), Point of Sale (POS) and Hanover Claim System (HCS).
• Worked on multiple programs/systems as a project team member with led responsibilities on multiple projects. Considered subject matter expert on multiple programs/systems.
• Worked on projects of high complexity within multiple development environments.
• Applied quality best practices to validate and document completion of testing and development processes. Proactively researched and applied best practices to testing and System Development Life Cycle Processes (SDLC).
• Provided technical coaching and mentoring to less experienced team members.
• Facilitated defect meetings, developed test plans, executed reports and delivered daily status project updates.
• Responsible for testing project plan in collaboration with team led from review of requirements, effort estimation test development, implementation and problem resolution.
• Performed in-depth analysis of business requirements, design specifications and made recommendations on automated test beds.
• Analyzed Business and Functional Requirements and developed detailed test scenarios/test cases based on those requirements and use cases.
• Responsible for automation test development, maintenance and support projects that were delivered on time and within budget.
• Evaluated and recommended testing processes to improve testing effectiveness. Partnered with developers to resolve testing issues. Provided guidance to team members with troubleshooting issues.
• Identified technical and operational problems on installed networks, systems and products.
Previous Positions Held 1988 – 1994
Commercial Lines Underwriting Assistant
Commercial Lines BOP Service Coordinator
Commercial Lines Customer Service Representative
Commercial Lines Underwriting Clerk
EDUCATION
The George Washington University
Studied at Schoolcraft College
CERTIFICATION
Professional Certification in Business Analyst (CBA)
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