Teller/Customer Service Specialist - Banking Operations Expert
Resume:
Barbara Bodzo
Bank Teller
Profile
Phone:
Email:
****************@*****.**
m
Nationality:
Zimbabwean
DOB:
15.02.1989
Gender:
Female
Address:
Communication Skills
Analytical Skills
Customer Service
Teamwork
Accountability
Attention to Detail
Collaboration
Time Management
Key Skills
English
Shona
Language
Zumba
Traveling
Reading
Cooking/baking
Volunteering
Interests
Summary
Looking for an exciting and dynamic role where I can utilize my skills and experience to drive tan- gible results. Passionate about joining an organization that fosters a culture of innovation, contin- uous learning, and personal growth.
Education
Bachelor of Social Sciences Psychology Honors Feb 2010 – Dec 2013 Midlands State University
Experience
Nedbank Zimbabwe Mar 2025 – May 2025
Branch Administrator
~Executed comprehensive reverification processes for individual and SME accounts. ~Facilitated account opening for new customers. Resolved customer queries efficiently, ensuring high levels of satisfaction. ~Cross-sold bank products to foster new business opportunities and conducted client visits to enhance customer relations. ~Oversaw inventory and stationery management, ensuring compliance with regulatory standards. ~Compiled weekly productivity and loan ar- rears reports, contributing to performance analysis. ~Managed mail and other correspondence, including card issuance and Mastercard processing. Nedbank Zimbabwe Jul 2024 – Feb 2025
Bank Teller
~Processed client deposits and encashments of bulk wages with accuracy. ~Facilitated cash withdrawals while balancing cash daily to uphold financial integrity. ~Cross-sold bank products to enhance customer engagement. ~Addressed customer queries proficiently, ensuring prompt service delivery. ~Conducted cash management for the branch and performed cash checks as the ATM and vault custodian. ~Performed due diligence on PEP/high-risk clients, monitoring ac- count activity to identify potential AML issues.
Nedbank Zimbabwe Mar 2024 – Jun 2024
Enquiries Consultant
~Managed card issuance and Mastercard processing tasks with diligence. ~Attended to cus- tomer queries effectively, providing timely solutions. ~Accepted client instructions for process- ing, ensuring accuracy in executions. ~Conducted balance enquiries and managed suspense accounts with precision. ~Responded to telephonic queries referred from other departments, adhering to protocols. ~Ensured compliance with bank policies, processes, and regulations throughout all interactions.
Ebenezer Women's Social Enterpreneurship Trust Jan 2020 – Feb 2024 Volunteer Administrative Assistant
~Composed reports and collected data systematically to support organisational needs.
~Managed incoming calls and messages on behalf of staff to ensure smooth communication.
~Facilitated workshops and meetings focused on women empowerment, contributing to com- munity development. ~Oversaw office inventory management and collaborated with vendors for a consistent supply of materials. ~Participated in workshops and meetings with various stakeholders,enhancing organisational networking.
Salvatore Jan 2015 – Aug 2019
Sales Representative And Cashier
~Coordinated meetings with the operations manager to optimise workflow. ~Managed daily cash handling and reconciliation to ensure financial accuracy. Promoted company products through effective marketing strategies. ~Assisted clients with grievances, resolving issues to maintain customer satisfaction. ~Processed payments via cash, card, and EcoCash, ensuring smooth financial transactions.
ZNFPC-Gwanda Jan 2012 – Dec 2012
Intern Human Resources
~Supported human resources planning and performance management initiatives. ~Compiled monthly, quarterly, and annual reports, enhancing organisational transparency. ~Managed organisational assets, ensuring optimal use and maintenance. ~Addressed health and safety concerns, promoting a secure working environment. ~Conducted payslip verification processes to ensure employee accuracy.
Reference
Reference
Musinja Mangani
Team Leader Client Services
Nedbank Zimbabwe
*********@*******.**.**
Florence Guzha
Director
Ebenezer Women's Social Enterpreneurship Trust
********.*****@*****.***
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