Remote Administrative Assistant with Growth Mindset

Ellen Kelly

Baldwin, NY ***** 516-***-**** **************@*****.***

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Received three customer service awards while working for State Farm's In-House Counsel. Office Data Entry Clerk, 09/2024 - 12/2024

Rivkin Radler, LLP – Uniondale, NY

• Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.

• Streamlined data entry processes with the use of specialized software, such as Microsoft Excel and Word. Maintained consistent work performance despite tight deadlines or increased workload pressures, showcasing strong time management skills.

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Communicated effectively with coworkers and management, addressing any concerns or discrepancies found in the entered data.

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Unit Clerk/Medical Receptionist, 02/2024 - 07/2024 Mount Sinai South Nassau Hospital – Oceanside, NY

• Answered multi-line telephone system, provided information.

• Arranged discharges and patient transportations. Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.

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Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

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• Completed administrative patient intakes with case histories, insurance information and mandated forms. Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.

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Professional Summary

Work History

Administrative Assistant, 12/2013 - 02/2024

James Butler & Associates, (State Farm, Counsel)

Answered multi-line phone system, routing over 50 calls per day, delivering messages to staff and greeting visitors.

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Interacted with claim representatives, court personnel, plaintiff attorneys, clients, vendors, contractors and professional services to receive information, direct phone calls and communicate instructions by phone or instant messaging.

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• Monitored premises, screened visitors, to maintain security.

• Supported mail and file, data entry and legal teams with numerous projects.

• Managed filing system, entered data and completed other clerical tasks.

• Assisted coworkers and staff members with special tasks on a daily basis. Official Court Reporter, 05/2004 - 09/2013

New York State Unified Court System

Utilized stenography machinery along with specialized software to record and transcribe legal proceedings within courtroom settings.

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• Reviewed transcriptions for accuracy in grammar, punctuation and spelling.

• Maintained storage of electronic files and paper notes for future retrieval.

• Swore in witnesses and defendants to testify at hearings and trials under oath.

• Marked exhibits into evidence.

• Prioritized workload.

• Notarized legal documents.

• Billing.

Associate of Applied Science: Legal Studies, 05/2017 Nassau Community College - Garden City, NY

Paralegal Certificate (GPA 3.67)

Medical Terminology (GPA 4.0)

Education

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