Public Sector Contract Manager with FCCM Expertise
Resume:
Reka Korokous, BA, MASS, PPIA, FCCM
Florida Certified Contract Manager
Tallahassee, Florida, United States
***************@*****.***
SUMMARY
Resourceful, accomplished, dedicated Professional with over ten years of extensive background screening, eligibility determination, contract and grant management experience. Valued by supervisors and consistently recognized for efforts as a proven leader with the ability to deliver results. Internet research techniques and familiar with most Microsoft Office tools.
WORK EXPERIENCE
June 2025-Current
Operations Review Specialist (Florida Certified Contract Manager)
State of Florida
Tallahassee, Florida, United States
As a Florida Certified Contract Manager (FCCM), in accordance with 287.057(14) Florida Statute, I am responsible for managing a contract with Aramark Correctional Services LLS that is valued at $430,468,609.89. Because of the many responsibilities and moving parts tied to this contract, I only manage the one contract. Aramark provides food service operations to maximize staffing resources and efficiencies, including food ordering, food management, food-related waste disposal, and the maintenance, repair, and replacement of food service equipment and small wares in the Department’s owned correctional service locations in Florida. I participate in the solicitation development and review of contract documents, review and evaluate operational and contract monitoring reports for identified areas of non- compliance and make recommendations to management on corrective action needed for assigned program area(s), provide operational assistance to institutional and community corrections staff for assigned program area(s) and make recommendations to management for improving decision making to ensure enhanced efficiency, approve/disapprove expenditure requests through the My Florida Market Place (MFMP) system for assigned program area(s), manage and document any changes to the contract through the amendment and change order process authorized by the terms of the contract, review proposed changes in laws and regulations to determine impact on assigned program areas and provide recommendations to management on any changes needed to the Department's contracts, procedures, and policies, review and respond to informal and formal inmate grievances relating to operations and contract related issues for assigned program area(s), exercise applicable remedies such as requesting a Corrective Action Plan, reducing the invoice, assessing financial consequences, or terminating the contract as appropriate, when a contractor's performance is deficient, verify receipt of deliverables from the contractor for assigned contract(s), monitor contractor progress and performance of assigned contract(s) to ensure procured products (deliverables) and services conform to the contract requirements; keep timely records of findings, conduct meetings, both video and in person, with contractors and program areas as needed, review, verify, and approve invoices received from the contractor for assigned contract(s) and monitor the contract budget/process invoices to ensure sufficient funds are available throughout the term of the contract. March 2023-Current
Auditor
Self Employed
Minneapolis, Minnesota, United States
I am responsible for conducting and completing on-site inspections and audits at medical clinics and facilities to ensure requirements are aligned with United Language Group client expectations. In doing so, I review and verify items/tasks from a checklist to certify compliance requirements for licensed practitioners. I validate building accessibility, clinic and/or facility set-ups, the physical appearance of clinics and facilities, complete a survey checklist, keep clinics and facilities manager abreast of concerns or problems with credentialing process, manage and maintain confidential information and matters of discretion and privacy in a professional manner, comply with all laws and requirements surrounding the Health Insurance Portability and Accountability Act (HIPAA), complete a final audit report and submit online, review medical record keeping practices, processes for patient scheduling, and other policies as needed, engage and interview patients about their experience at the clinic and/or facility, maintain knowledge of operations and policies as administered by the company, complete required trainings along with performing other duties, as assigned, or required. June 2023-June 2025
Florida Certified Contract Manager (Program Analyst)
State of Florida
Tallahassee, Florida, United States
As a Florida Certified Contract Manager (FCCM), in accordance with 287.057(14) Florida Statutes, I manage contracts in excess of $14 million each for the Early Steps Program. This position requires a person who is attentive to details, highly organized, possess strong written and verbal communication skills, an ability to meet deadlines, requires experience, training, certification in contract management and knowledge of state of Florida administrative process. I am responsible for the development of contract documents for new contracts, amendments, and renewals for contract providers regarding contract deliverables, processes, and invoice requirements. My position requires extensive communication with programmatic personnel and attendance at relevant meetings related to the management of Early Steps contracts. I am responsible for conducting monitorings (programmatic and administrative) within required timeframes, ensuring accurate and timely performance of services and contracts are in full compliance with the state of Florida requirements, ensuring timely execution of contract documents while working with the Division’s Contract Liaison and other staff in Contract Administration. I maintain documentation of contract management activities in the appropriate contract files, have working knowledge for the preparation of amendments, renewals, and extensions, financial management of contracts, payment processes, invoicing, and budget related activities for assigned contracts including budget oversight, preparation of financial reconciliations, contract closeouts, and reporting. I stay abreast of the division's compliance with contract management related to state, federal and department laws, rules, regulations, policy and procedures, establish, maintain tracking and reference logs to improve timeliness and efficiency for an invoice review documentation process to ensure consistency with the team. The invoice log is required to track monthly invoices that are received, approved, and submitted to Finance and Accounting timely and paid within prompt payment requirements, thus ensuring invoices are reviewed and processed within five (5) working days as required by Section 215.422, Florida Statutes. I approve invoices for payments after reviewing and accepting supplemental documentation to support payments, manage the contract amendment preparation progress by updating the Excel files to properly calculate changes in contract payments. I determine performance deficiencies and develop corrective action plans as warranted and approve corrective action plans received from the providers, update and upload contracts and amendments as required to Florida Department of Financial Services Florida Accountability Contracts Tracking (FACTS) System, maintain accurate and up-to-date contract files with the required contract documents, maintain continuous ongoing communication with contractors via telephone, emails and bi-monthly meetings, ensure the closeout process was conducted and completed on all terminated contracts, I create ad hoc logs and forms as needed to manage Early Steps contracts more efficiently, participate in quality assurance reviews to determine compliance with administrative and financial management requirements, prepare reports and makes recommendations as necessary to correct identified deficiencies, improve operations and service delivery, assist in the collection and analysis of data relating to key performance indicators, maintain knowledge of operations and policies in the Program Office as administered by the Department, stay abreast of current laws and regulations affecting the Department, attend work related workshops and trainings for professional development, accept or volunteer for special learning and development activities along with performing other duties, as assigned, or required.
• Florida Interagency Coordinating Council for Infants and Toddlers (FICCIT)
• Active Shooter Awareness Webinar
July 2022-June 2023
Operations Consultant
State of Florida
Tallahassee, Florida, United States
This was a highly responsible and professional position as part of the forensic admissions team which represented the Office of Substance Abuse and Mental Health at Florida Department of Children and Families. In this role, I was responsible for the oversight of individuals committed to Florida's Mental Health Treatment Facilities (Florida State Hospital, Northeast Florida State Hospital, North Florida Evaluation and Treatment Center, South Florida Evaluation and Treatment Center, South Florida State Hospital and Treasure Coast Treatment Facility). I collaborated with each section within the program office using independent judgement, carrying out duties and responsibilities to include being extraordinarily detail oriented, taking initiatives, providing guidance and assistance to the forensic admissions team while ensuring consistency and fidelity to legislative intent. My Specific Duties and Responsibilities included: Reviewing documents to include court petitions, charging documents, dispositions, arrest reports and evaluations from psychologists for adults committed pursuant to Chapter 916, Florida Statutes to Florida's Mental Health Treatment Facilities for admission or diversion follow-up. Similarly, I conducted the same reviews for juveniles deemed incompetent to proceed thus referring them to Secure Residential Centers or Community Service Providers where case management and competency training were the focus, served as the Agency's lead staff member responsible for the management, oversight, compilation, update, follow-up, and dissemination of the daily Return to Court list of defendants, participated in the review of administrative policies, procedures, guidelines, and related directives to be implemented, collaborated with General Counsel's office, evaluated impact on operations; identified potential problems and recommended appropriate action. Identified statewide operational problems in the implementation of administrative services policies, program policies and procedures. Investigated, assessed, analyzed, and made recommendations to resolve issues and problems presented by administrators, responsible for the development, educating and training of local and remote staff regarding the "Return to Court" process, assisted colleagues with the management of the Forensic Inbox, Jail Medical Forms, the Juvenile Incompetent to Proceed Program (JITP), and weekly admission list, as needed for coverage. Performed firsthand, on-site analysis of operational problems of service programs; served on interdisciplinary staff teams to develop optimum resolutions for programmatic and operational problems, strategies, recommendations while carrying out those implementations of solutions. Advised state office management staff on problems and policies related to programmatic and operational issues to improve program efficiencies, provided guidance and training to the forensic admissions team for issues as they arise. Developed guidelines, processes, and operating procedures as indicated. Maintained knowledge of operations and policies in the Program Office as administered by the Department, that included knowledge about the laws and regulations affecting the Department, completed required trainings for professional development and accepted or volunteered for special learning and development activities, supported the Agency with professional insight and information as it related to other areas, such as policy development, maintained working knowledge of Chapter 394, Chapter 916 and Chapter 985, Florida Statutes and performed related work and other duties as assigned or necessary to be successful in this position.
• Working with Children in Florida's Juvenile Justice System April 2021-July 2022
Florida Certified Contracts and Grants Manager (Operations Consultant)
State of Florida
Tallahassee, Florida, United States
As a Florida Certified Contract Manager (FCCM) in accordance with Sections 402.7305 and 287.057(14), Florida Statutes, I managed contracts and grants for the Office of Substance Abuse and Mental Health. CONTRACT MANAGEMENT: These responsibilities included 1) Developed contract and grant agreement documents in accordance with state rules, statutes and department policies. 2) Served as single point of contact with service providers, ensuring positive provider relations and timely and effective resolution of issues. 3) Reviewed and approve deliverables, monitor provider performance and expenditure documentation. Ensured invoices were received, reviewed and processed within five (5) working days as required by Section 215.422, Florida Statutes and approving monthly and quarterly invoices for payments after reviewing and accepting supplemental documentation to support payment. 5) Maintained official contract and grant agreement files in accordance with statute, department operating procedures, funding source requirements and requirements of the Department of Management Services and the Department of Financial Services. 6) Performed contract monitoring for assigned contracts and participate in cross-unit program monitoring team activity as needed. Monitoring activity includes on-site monitoring, desk audits, file reviews, corrective action planning and technical assistance. 7) Performed contract renewal, amendment and closeout duties, including contract evaluation and review and documentation of provider performance. 8) Coordinated with SAMH programmatic Subject Matter Experts to: a) Negotiated contract terms and conditions; b) Conducted cost analyses of provider budgets; and c) Ensure ongoing provider delivery of quality services and adherence to contract terms and performance expectations in a positive, professional, transparent and accountable manner. 9) Conducted regular and ad hoc analyses of budgets, expenditure reports, projections, and other financial documents related to SAMH contracts and grant agreements for compliance with federal and state statutes and regulations, applicable funding restrictions and operating procedures and general accepted accounting principles. B) DOCUMENT MANAGEMENT FOR REGIONAL CONTRACTS: These responsibilities included: 1) Coordinating routine and ad hoc Subject Matter Expert and Stakeholder input into new and revised contract documents, guidances and templates pursuant to s. 394.9082, Florida Statutes. 2) Conducting editorial review, quality assurance and version control functions for Managing Entity documents to ensure accuracy, consistency, completeness and adherence to agency standards for spelling, punctuation, grammar, syntax, form, formats, and source citations. 3) Dissemination of approved documents to Regional SAMH Offices and stakeholders and maintenance of public internet webpage content for Regional SAMH contract management. 4) Coordinating analysis and response by Subject Matter Experts to technical assistance requests by Regional SAMH Offices on Managing Entity documents for consistent application of statute, regulation, and agency policy. C) TECHNICAL WRITING AND PROJECT MANAGEMENT SUPPORTS: These responsibilities included: 1) Document and template production, editing and quality assurance functions to support HQ SAMH procurement and contract management staff in the development of consistent contracts, grant agreements, inter-agency agreements, and procurements; and purchasing, monitoring, and reporting tools meeting statutory requirements and agency standards for public business pursuant to Chapter 287, Florida Statutes. 2) Project tracking, reporting and coordination for special project implementation, including General Appropriations Act proviso, discretionary SAMH grant projects, agency SAMH Priority of Effort initiatives and related unit special projects.
• 2022 Florida Department of Children and Families Contract Management Workshop
• Medication Assisted Therapy (MAT)
• The Sequential Intercept Model
• Florida Certified Contract Manager
• Media Release - Collier Commissioner Approve Grant I Wrote for Medication Assisted Treatment In the County Jail April 2019-April 2021
Health Services and Facilities Consultant/Analyst
State of Florida
Tallahassee, Florida, United States
I reviewed and determined applicants (large volume) eligibility for my assigned territory (Charlotte, Collier, Desoto, Glades, Hendry, Lee, Monroe, Sarasota, Brevard, Orange, Osceola and Seminole) for licensing activities for Assisted Living Facilities (ALF), Adult Family Care Homes (AFCH) and Adult Day Care Centers (ADCC) programs thus providing technical assistance, assisting providers and field office staff. I reviewed, analyzed and processed initial, renewal, change of administrator, change of ownership, change of address, change of operator, change of management, bed/slot capacity change applications for Assisted Living Facilities (ALF), Adult Day Care Centers (ADCC) and Adult Family Care Homes
(AFCH) to include evaluating credentials, supporting documents and applying applicable Florida Statutes, Florida Administrative Codes, Rules and Policies regarding eligibility ensuring that I met statutory deadlines. I created and disseminated letters for deficiencies, omissions, denials, suspensions, revocations and other correspondences as they related to the Assisted Living Facilities (ALF), Adult Day Care Centers (ADCC) and Adult Family Care Homes (AFCH) programs, ensuring the necessary data was uploaded for tracking, retrieval and storage in the Agency's document management system, Laser Fiche. In addition to using the Agency's licensure system, Versa Regulation, I provided licensure information to providers and the public regarding the Florida Statutes, Florida Administrative Codes and the Agency Licensure Rules and Regulations, assisted providers with data entry in the Agency's Emergency Status System, reviewed open and closed cases, survey findings, fines and complaints, initiated and opened investigations on providers and facilities to include proof of financial ability to operate if warranted, conducted bi-weekly quality assurance audits on pending applications to keep abreast of deadlines, prepared notices of intent to withdraw applications, notices of intent to fine and notices of intent to deny applications, kept abreast of legal cases thus following up with agency attorneys as needed, completed compliance reports for other state departments regarding facilities, reviewed unassigned cash for applications and made adjustments to reflect monies being disbursed accordingly, verified providers/facilities licensure status with other state agencies, reviewed licensure status with Florida Department of Health and business registration with Florida Department of State, Division of Corporations, reviewed the Agency's Final Orders, background screenings and core competency test results via University of South Florida formerly The MacDonald Research Institute as required, assisted and provided relief coverage in lieu of the administrative assistant's absence which included answering the main line for the Assisted Living Unit, provided back-up coverage for Consultants/Analysts on sick and/or annual leave, answered calls from various services offices, applicants, agencies, company personnel and other departments regarding licensure status, maintained a close working relationship with field office staff and agency attorneys, knowledgeable of statutes, rules, regulations and administrative codes that govern the Assisted Living Facilities (ALF), Adult Day Care Centers (ADCC) and Adult Family Care Homes (AFCH) programs thus assisting in the development of policies, procedures and protocols as they relate to the Assisted Living Facilities (ALF), Adult Day Care Centers (ADCC) and Adult Family Care Homes (AFCH) programs, reviewed inspections and survey findings via Aspen Central Office (ACO), followed up with field investigators to ensure applicants were in compliance pursuant to their inspections and surveys, attended meetings, workshops and participated in job related professional development trainings, conferences, depositions, hearings and performed special assignments.
• Fraud Abuse Prevention Workshop
• Joint Training for Assisted Living Facilities Workshop October 2018-April 2019
Insurance Defense Paralegal
Butler, Weihmuller, Katz, Craig LLC
Tallahassee, Florida, United States
As the Paralegal, I was charged with providing substantive legal work for the firm attorneys. As such, I supported the firm's partners and associates thus managing a large caseload from inception to close which included updating cases in our legal tracking database, researching investigation files, records, reviewing complaints filed in Court and documents to determine appropriate action, drafting routine and complex legal documents for review and approval by attorneys, reviewing, organizing, summarizing reports, billing and other case materials, assisting with case analysis, creating medical chronologies, deposition line summaries, locating and retaining experts for inspections and independent medical examinations for cases, drafting pleadings, subpoenas, discovery requests and responses, correspondence, interrogatories and other legal documents, spoke with investigators on pending cases as applicable, conducted legal research via Westlaw, TransUnion, social media, court databases as applicable, assisted in deposition preparation, redacted cases pursuant to public records requests, reviewed insurance claims, drafted and submitted status reports to Clients and Insurers regarding case status, pre-trial investigations, trial preparation, including assisting with preparation of witnesses for depositions or trial, prepared exhibits, trial notebooks and other demonstrative evidence for use at trial, provided assistance at trial, responded to public records requests, met with and assisted walk in clients and attorneys. Maintained current and detailed knowledge about the laws, regulations, operations and policies affecting the firm, completed required trainings for professional development and accepted or volunteered for special learning and development activities, kept abreast of the Florida Rules of Civil Procedure and properly captured time and billing according to the firm's strict guidelines.
August 2013-October 2018
Florida Certified Contract Manager (Operations Review Specialist)
State of Florida
Tallahassee, Florida, United States
As the Florida Certified Contract Manager (FCCM) in accordance with Sections 402.7305 and 287.057(14), Florida Statutes, I managed eighteen (18) contracts for the Office of Child Care Regulation. I researched contract issues, provided resolutions, technical assistance, ensured required documents for contract files were received, ensured invoices were received, reviewed and processed within five (5) working days as required by Section 215.422, Florida Statutes, approved monthly and quarterly invoices for payments after reviewing and accepting supplemental documentation to support payment, completed a monthly spreadsheet for (FFATA) Federal Funding Accountability and Transparency Act, made updates to the Contract Accountability Reporting (CARS) database, entered new contracts and invoices in the My Florida Market Place (MFMP) system, updated information on contracts for upload to the Florida Department of Financial Services
(FDFS) Florida Accountability Contracts Tracking (FACT) system, created amendments for contracts, determined performance deficiencies and developed corrective action plans when required thus entering those corrective actions plans in the Department’s Contract Evaluation Reporting System (CERS), and approving and providing oversight of the providers’ corrective action plan until closure, reviewed contractors expenditure reports, reconciled invoices on a quarterly and yearly basis, processed Certified Forwards at the close of the Fiscal Year on all contracts, maintained accurate and up-to-date contract files containing the required contract related documents, maintained continuous ongoing communication with contractors via telephone, emails and meetings, conducted monitoring and site visits with contractors, attended work related workshops and trainings, prepared closed contract files for storage and destruction, ensured the closeout process was conducted and completed on all terminated contracts, responded to desk audits, contract file reviews and public records requests, prepared contract files for inspection for the public, legal, Contract Oversight & Monitoring Unit, Federal Government and Florida Department of Financial Services, completed other assignments, tasks, reports and duties as directed. Communicated with assigned contract providers on a frequent basis and in a professional manner to resolve programmatic performance, expenditures, service delivery, data entry or any other assigned issue. Documented such communication via email, letter, or telephone log that is maintained in the contract file. Facilitated the development, correctly and accurately, of processes, and routes for review all contract documents, including but not limited to contract Executive Office of the Governor (EOG) approvals, attestation memorandums, and appropriate approvals for contracts in excess of $1 million for all assigned contracts using the required Departmental clauses and format; funding allocations, spelling, grammar and punctuation, etc., and making the necessary revisions throughout the approval process and over the course of the contract year or cycle. Completed all activities associated with the final execution of assigned contracts within the required designated time frames, participated in service teams or work group activities as assigned. Maintained knowledge of operations and policies in the Program Office as administered by the Department, maintained current and detailed knowledge about the laws and regulations affecting the Department, completed required trainings for professional development and accepted or volunteered for special learning and development activities. In addition, I assisted the Background Screening Unit with reviewing and processing screenings via the Clearing House due to their heavy volume, backlog, lack of staff and a change in the law.
• Florida Certified Contract Manager
• Florida Certified Contract Negotiatior Training
• Florida Grant Consortium Workshop
• Master of Applied Social Science in Criminal Justice
• Bachelor of Art in Criminal Justice
• Associate of Science in Criminal Justice
• Associate of Science in Paralegal/Legal Studies
• Associate of Art in General Studies
• Certificate for Medical Billing and Coding
• 2017 DCF Child Protection Summit
August 2013-December 2013
Juvenile Detention Officer
State of Florida
Tallahassee, Florida, United States
As an intern, I was restricted from performing certain functions; however, under the careful and watchful eye of any Detention Officer I shadowed, my primary responsibility was to ensure public safety by providing a safe and secure environment for troubled youths in a structured setting while ensuring that all youths were provided their constitutional rights with special concerns for legal, medical, mental and health issues. Our goal was to treat each youth in our care as an individual by providing the right services at the right time, in order to shape those youths in becoming productive citizens in society. As a Detention Officer, I was most often the first person to interact with juvenile offenders; therefore, leadership, coaching, mentoring and a desire to work with youths were qualities that were imperative. I met with walk in visitors, assembled (relevant forms) packets on released juveniles, reviewed documents to determine appropriate actions, performed nightly room searches to ensure no contraband was hidden, sat in the master control room and observed ALL activity inside and outside the Detention Center on live cameras via circuit monitors, listened in on incoming and outgoing calls, continuously counseled, engaged, coached and mentored one on one with detained female juveniles, provided routine office and technical assistance, assisted in the supervision of detained youths in all activities, maintained control of detained youths, performed ten (10) minute room checks for youths confined to room. Maintained knowledge of operations and policies in the Program Office as administered by the Department, maintained current and detailed knowledge about the laws and regulations affecting the Department, completed required trainings for professional development and accepted or volunteered for special learning and development activities while performing any other related duties as directed.
• Master of Applied Social Science in Criminal Justice November 2005-August 2013
Operations Consultant/Screening Analyst
State of Florida
Tallahassee, Florida, United States
I conducted and reviewed background screenings (large volume) for the Northwest Region (Circuits 1, 2 & 14) on all owners, operators and employees that were required to be screened (level 2) pursuant to Chapter 435, Florida Statutes. I reviewed reports from the Federal Bureau of Investigations (FBI) and Florida Department of Law Enforcement (FDLE), police and
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