Banking Operations Manager with 15+ Years Experience

RIZWAN AFZAL

Operations Manager Banking & Finance Professional

Sargodha, Punjab, Pakistan +92-301-******* Nationality: Pakistani PROFESSIONAL SUMMARY

Dedicated and results-driven Banking Operations Manager with over 15 years of progressive experience in branch operations, audit compliance, remittances, and customer service across leading financial institutions in Pakistan. Skilled in strategic planning, risk mitigation, and regulatory compliance in line with SBP and bank policies. Proven ability to optimize operational efficiency, lead teams effectively, and ensure superior service standards in fast-paced financial environments.

CORE COMPETENCIES

Branch Operations Management • Audit & Compliance • AML / KYC Implementation • Risk Control • Financial Reconciliation • Cash Management • Customer Service Excellence • Team Leadership • Regulatory Reporting • Staff Training & Development • Process Improvement • Banking Software (Core, PMS)

PROFESSIONAL EXPERIENCE

Branch Operations Manager – Bank Alfalah Limited, Sargodha 2015 – Present Overseeing daily branch operations ensuring compliance with SBP regulations and internal policies. Managing cash flow, remittances, clearing, and reconciliation processes. Leading service quality initiatives, implementing AML procedures, and enhancing branch audit ratings. Supervising staff, optimizing productivity, and fostering a culture of continuous improvement. Operations Officer / Teller / LC / Remittance Officer – Standard Chartered Bank Pakistan Limited 2008 – 2015

Handled teller operations, back-office processing, and remittance functions. Supported customer services, maintained compliance with regulatory requirements, and contributed to improved branch efficiency. Awarded for exceptional customer service performance. EDUCATION

Bachelor’s Degree – University of Sargodha

Intermediate & Matriculation – BISE Sargodha

CERTIFICATIONS & TRAINING

Anti-Money Laundering (AML) • Customer Due Diligence (CDD) • Customer Charter • Operational Risk • Reputational Risk Management

ACHIEVEMENTS

• Awarded by Standard Chartered Bank Pakistan Limited for outstanding customer service.

• Successfully improved branch audit ratings through enhanced compliance and operational efficiency. PERSONAL DETAILS

Date of Birth: 11 September 1982

Marital Status: Married

Religion: Islam

Domicile: Chakwal (Punjab)

Address: House No. 111, Main Street Bismillah Homes, University Road, Sargodha References available upon request

Contact this candidate