IT Technician - Data Center & Security Specialist

Professional Summary

Motivated and team-oriented IT professional with hands-on experience in technical support, preventive maintenance, and network operations. Currently enrolled in the Microsoft Data Center Academy (graduating December 11, 2025). Certified in CompTIA Security+, CompTIA Tech+ and Computer Network Security Management, with strong skills in hardware installation, cabling, troubleshooting, and security operations. Dedicated to maintaining reliable data center performance through collaboration, precision, and continuous improvement.

Education & Certifications

Microsoft Data Center Academy – Graduating in Dec 2025

CompTIA Tech+ Certification, DMACC (2025)

CompTIA Security+ Certificate, GovTech Academy (2024)

Computer Network Security Management Certificate, DMACC (2010)

B.A. in English and Literature, University of Lomé (2000)

Technical High School Diploma (1996)

Core Skills

Data Center Operations Hardware & Cabling Preventive Maintenance Network Security

Incident Response Team Collaboration Troubleshooting Customer Communication

Experience

IT Technician – State of Iowa (Fourans LLC 2019-2024)

- Supported IT infrastructure in state facilities, ensuring uptime and secure operations.

- Monitored network activity, investigated malware, and managed DLP and DOS incidents.

- Created and managed user accounts, providing responsive technical support and achieving 99.99% customer satisfaction.

-Troubleshoot Server/Computer hard drive and software using physical tools and SSH, Windows command line tools for software side

Customer Service Field Technician – Pitney Bowes Inc.

- Maintained APS/MPS mailing systems; performed preventive maintenance and troubleshooting.

- Delivered professional customer service ensuring high equipment availability and preventing 95% of downtime.

Machine Operator – Citigroup

- Operated production machinery, conducted quality checks, and ensured consistent output, saving the company more money all year long.

Technical Summary

Hardware: Servers Switches Routers Structured Cabling (Cat5e/6)

Software: Windows OS Active Directory Microsoft 365 ServiceNow

Networking: TCP/IP DNS DHCP LAN/WAN VPN

Security: Malware Analysis DLP Firewall Basics Data Protection

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