Customer Service & Security Professional with 10+ Years Experience

Keisha Anne Thecla Theophille

**** ***** *** ****, *****, FL 33647

Phone: 813-***-****

Email: *************@*****.***

Sex: Female

Date of Birth: 25/07/1980

Professional Summary

Dedicated, hardworking, and dependable professional with over 10 years of experience in customer service, food service, and security operations.

Work Experience

Security Officer — Universal Protective Services Limited (2021–2025)

- Ensured customer and staff safety through professional security monitoring.

- Delivered excellent customer service while assisting visitors and resolving concerns.

- Maintained accurate logs, reports, and incident documentation. Security Officer — Paragon Protective Consultant Limited (1994–2021)

- Provided long-term professional security services across multiple locations.

- Demonstrated strong reliability, punctuality, and attention to detail.

- Supported emergency response and safety procedures. Food Service Worker — J's Food Court & Restaurant (2012–2014)

- Prepared meals, handled customer orders, and maintained cleanliness.

- Worked efficiently in a fast-paced kitchen environment.

- Supported customer satisfaction through friendly service. Team Member — Church's Chicken / Pizza Boys (2009–2012)

- Served customers with friendly, efficient service.

- Operated registers, prepared food, and ensured quality standards.

- Helped maintain a clean and orderly dining and kitchen area. Education

Point Fortin Senior Secondary School (1994–1997)

Point Fortin Junior Secondary School (1991–1994)

Fanny Village Government Primary School (1985–1991) Skills & Key Strengths

- Customer Service

- Communication

- Time Management

- Teamwork

- Computer Skills

- Adaptability & Problem Solving

- Strong Work Ethic

- Reliability & Punctuality

- Friendly and Positive Attitude

- Fast Learner

- Ability to Work Under Pressure

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