Experienced Administrative & Data Entry Professional

LAURA SEGARS

****WhitneyStreet•BurnsHarbor,IN ***04

219-***-****

Objective

Detail-customerserviceexperience,orientedandhighlyorganizedprofessionalwithover30yearsofadministrativeand seekingadataentrypositionwhereprecision,speed, and flow,proactiveworkethic. discretionareessential.andcontributingtooperationalexcellencethroughstrongtechnicalskillsanda Committedtomaintainingdataintegrity,streamlining information Skills & Abilities

. . . . Technical DataManagement:CustomerService:OfficeAdministration:utilizingsoftwareforefficientdataentryandretrieval. communicationwithinfast-MicrosoftOfficeSuite(Proficiency: Over Skilledinmaintainingaccuraterecords,ExperiencedwithallWindowsoperatingsystems;Provenabilitytomanagescheduling,Word, 30yearsofexperience,pacedenvironments. Excel, Outlook,PowerPoint)including 15yearsinsupervisoryroles. . handling documenthandling,sensitive certified data, and in and Professional Experience

JewelOsco-Chesterton, IN

. LeadPersonalShopper

April2020-Present

. . . Assign Superviseandsupportateamofpersonalshoppers,Communicatedirectlywithcustomerstohandlespecialrequests,guidancetoteammembers. fulfillmentofonlinegroceryorders. anyorder-dailytasks,relatedconcerns,monitor performance, ensuringahighlevelofsatisfaction. and provide ensuringtimelyandaccurate on-the-spot substitutions,training and and

. . Maintainorderaccuracy,Coordinatewithvariousstoredepartmentstoresolveinventoryissuesand toidentifyimprovementopportunitiesandmaintainefficiencyduringpeakhours. standards. streamlinetheorderfulfillmentprocess,productquality,trackordervolumeandteamproductivity and adherencetofoodsafetyandhandling IndianaUniversityNorthwest–Gary,IN

. RoomScheduler&StudentRecordsSpecialist

August2004–Feburary2025

. . . Managedschedulingandlogisticsfor85classrooms,Maintainedstudentacademicrecords,Oversawandupdatedthescheduleofclasses,forallspecialeventsandacademicactivities. instructorassignments, graduation. additions/drops),andprovidedadministrativesupport. classcapacities,processedenrollmentchanges(andupdatingstudentrecordsfor including ensuring enrollmentverification, seamless course operations TelcomCommunication–Homewood,IL

. CustomerServiceOperator

July 1999–August2004

. . Handledover300diverseaccounts,Deliveredpromptandprofessionalcommunicationbetweenclientsandservice personnel. alarms,medicaloffices,andresidentialproperties. includingsecuritysystems,emergency dispatch, AssociateSewerService–Hammond,IN

. AdministrativeAssistant

July 1994–August1999

. . Manageddailyofficeoperations,Providedgeneraladministrativesupporttoenhancebusinessefficiency. clientrecords. includingschedulingservicecallsandmaintaining Education

SaintJoseph'sCollege–Rensselaer,IN

CourseworkinBusinessandAccounting 1985–1986

KankakeeValleyHighSchool–Wheatfield,IN

HighSchoolDiploma GraduatedMay1985

References

Tammy Knownfor28years Dunkerley–Manager,Crown Point,IN 219-***-**** Tonya Knownfor23years Davis–CustomerServiceSpecialist,Wheatfield, IN 219-***-**** MaryMalyj–StudentRecordsClerk,Knownfor17years CrownPoint,IN 219-***-****

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