Friendly Waiter with Strong Guest Service Skills
Resume:
yassineelazzimaniy@g
mail.com
SKILLS
• Word
• Excel
• Planning
• Multitasking
LANGUAGES
English:
French:
Arabic:
HOBBIES AND
INTERESTS
• Swimming
• Cooking
• Reading
• Traveling
AWARDS
Best month employer, 2
El Azzimani
Waiter
Cavalli Beach Restaurant and Café - Saidia Beach, Morocco PERSONAL DETAILS
Oujda
Yassine
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
EXPERIENCE
Waiter
Al Bistro Café and Restaurant - Oujda, Morocco
Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Warmly greeted guests upon arrival to create welcoming atmosphere.
Served high volumes of guests in fast-paced service environments with exceptional customer care.
Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds. Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards. Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies. Managed timing standards in food deliveries to minimise delays. Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
Monitored inventory levels and reported low-stock items to support availability.
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01/2025 - Current
Facilitated smooth delivery of service by dealing with guests requests efficiently and accurately, maintaining clear and effective communication with kitchen staff.
Acted as food quality inspector, verifying final product aligned with company standards before serving items to guests. Increased customer loyalty by building and maintaining relationships with regular guests, memorising individual dining needs and preferences to maximise dining experience. Set, cleared and re-set up to 50 tables per shift, following brand standards to ensure consistency.
Maintained safety and cleanliness of service area, keeping floor free of obstacles, such as spills, food and waste. Ensured the highest levels of guest satisfaction, making server immediately aware of special dietary requirements relayed by guests.
Delivered an outstanding culinary experience, verifying meticulous aesthetic appeal of dishes before serving. Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds. EDUCATION
Business management
L'ESTA - Oujda, Morocco
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07/2016 - 01/2021
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