Compassionate Support Specialist with Bilingual Skills

Jackie Espino

Phoenix, AZ *****

T: 480-***-**** E: ***********@*****.***

SUMMARY

Provide supportive services to those in need by utilizing support techniques and bring a unique perspective on overcoming obstetrical to maintain success.

QUALIFICATIONS

Planned, organized and directed activities - Strong understanding of confidentiality - Excellent listening and oral communication - Compassionate and empathetic - Excellent communication skills - Bilingual

(English/Spanish) Fluent - Positive work ethics – Trustworthy EXPERIENCE

Lyft Driver (07/2025 – Present)

Lyft Inc. - Phoenix, AZ

• Assisted with passengers to various location pick up/drop off

• Maintained confidentiality with passengers to addresses

• Maintained discretion with multiple passenger

• Accommodations with English/Spanish speaking passenger. Rehabilitation Specialist (04/2024 – 07/2025)

Terros Health 23rd - Phoenix, AZ

• Assisted with SMI clients to obtain gainful employment benefits due to Refuge status

• Maintained confidentiality with SMI clients applying or job searching employment options

• Maintained system records to achieve high quality of customer service to obtain member satisfaction

• Assisted with English/Spanish speaking clients to guide and achieve successful options such as Employment, Day programs, and services that better fit their needs

• Work with SMI members to have Group options to attend at facility for successful needs to members.

• Achieve high level of attention with SMI members to better understand needs and concerns. Job Developer/RCA/Refuge Unit (07/2020 – 12/2023)

Catholic Charities - Phoenix, AZ

• Assisted with clients to obtain government benefits due to Refuge status in USA

• Maintained confidentiality with clients applying for the Cash Assistance, Housing and benefit application

• Maintained system records to achieve high quality of customer service to obtain employment once permit & temporary social security card arrives

• Assisted with English/Spanish speaking clients to guide and achieve benefits within the government facility

• Facilitate English/Spanish Refuge arrival Orientations to prepare and guide individuals to employment placements.

Sr. Lead Career Adviser (03/2015 -6/2020)

Goodwill of Central Arizona - Phoenix, AZ

• Knowledgeable to Job Seeker/ Adviser confidentiality

• Arranged for aptitude and achievement tests to help the client make career decisions

• Assisted individuals with career decisions, assisted with professional resumes to achieve a potential position

• Explored and evaluated the client’s education, training, work history, interests, skills, and personality traits

• Provided support to people experiencing job loss, job stress, or other career transition issues

• Worked with individuals to develop their job-search skills and assist clients in locating and applying for jobs

Administrative Assistant- Temp (02/2010 - 01/2014) Acme Staffing - Yuma, AZ

• Completed reports, analyzed data, proofread documents and prepared presentations and reports

• Extensive use and competence with Microsoft Office to include Word, Excel and PowerPoint

• Handled extensive travel reservations

• Provided customer service to a diverse population of administrators, staff and the general public EDUCATION

Diploma

Parker High School, Parker, AZ

Certified Business Administration

Heald Business College, Salinas, CA

ACCOMPLISHMENTS

• Certified Personal Medicine Coach

• Certified Resume Coach

• Northstar Training Certified

• Certified Hawk Eye Coach (Career Coach)

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