Strategic Technical Program Manager - SaaS, IoT, Infra

Pooja Bahuguna

765-***-**** U.S. Citizen *******.*****.********@*****.*** linkedin.com/in/pooja-bahuguna/ Experience in driving strategy-to-execution across SaaS, IoT, and infrastructure products. Skilled in leveraging data analytics, Agile practices, and cross- functional leadership to deliver user-centric, high-impact solutions. SKILLS

Management: Agile, Sprint, JIRA, Confluence, Timeline Tracking, Roadmap Ownership, Stakeholder Engagement, Project Charter, Change Management Technical Tools:, Python, SQL, Java, Bash, Think Cell, Excel, SharePoint, MS Office, MS Project, Power BI, Cybersecurity Compliance, ITIL Framework DevOps & Cloud: AWS, GCP, Azure, CI/CD Pipelines, Jenkins, GitHub, Version Control, Docker, Configuration Management, Linux, Shell Script, NGINX Data & Reporting: KPI Tracking, Data Visualization, UAT, Dashboard Design, Storytelling with Data, Lean Six Sigma, Supply Chain, Data Analysis Certifications: AWS Certified Solutions Architect, GCP Associate Cloud Engineer, Systems Engineering Certification (Ongoing), PMP (Ongoing) EXPERIENCE

Technical Program Manager Intern (Program Management Office), Tesla, Austin, Texas January 2025 – August 2025

• Delivered and executed $1M in IT and infrastructure projects, coordinating engineering, design, and operations teams to ensure on-time delivery, scope control, and budget adherence, resulting in improved operational efficiency

• Enhanced executive visibility through KPI dashboards and metrics aligned with OKRs, supported by automations (VBA, Think-cell, Gantt Charts, Azure DevOps), influencing stakeholders via data storytelling to reduce decision-making time and mitigate risk

• Ensured zero milestone delays (OTD) by orchestrating cross-functional schedules across supply chain, engineering, and field operations, optimizing procurement, logistics, and outbound workflows for on-time project execution.

• Drove faster go/no-go decisions by leading infrastructure layout design reviews using AutoCAD and Bluebeam, aligning automation roadmaps with operator workflows and user insights gathered through product discovery to enable scalable outcomes

• Identified approval bottlenecks and optimized project workflows by analyzing timeline data using SQL and Power BI, enabling escalation tracking and driving actionable insights, informing project charter revisions and accelerated milestone execution across infrastructure programs. Product Engineer, Ollion, Pune, India October 2021 - December 2023

• Led full lifecycle development of an automated cloud-based IoT solution for ST Engineering and Systems Ltd (Defense Company), aligning roadmaps with business objectives, applying continuous improvement and safety assurance to validate platform reliability and operational safety during deployment.

• Built fully automated, scalable AWS infrastructure (CloudFormation, EC2, Lambda, IoT Core) to deploy multiple robotics and IoT platforms, linking backend integration and scalability directly to product performance and multi-consumer reliability (99.8%).

• Reduced feature delivery time by 26% by managing Agile sprint cycles in JIRA and Confluence, prioritizing backlogs, aligning product outcomes with OKRs, and driving rapid experimentation through A/B testing and feature validation to deliver high-impact releases.

• Improved cross-functional collaboration and product clarity by crafting detailed PRDs and user stories with clear acceptance criteria, incorporating UI/UX principles to optimize workflows and enhance usability, ensuring alignment between customer experience and technical feasibility.

• Decreased system downtime by 30% by enhancing UAT processes, leveraging Python, SQL, Excel, and AWS services to define key metrics, conduct hypothesis-driven testing to inform product direction, and drive proactive issue resolution tied to roadmap KPIs and performance objectives. DevOps Engineer, ToTheNew, Noida, India February 2020 – October 2021

• Delivered fully automated CI/CD pipelines for MaxLife Insurance, increasing deployment frequency by 52% using Jenkins, AWS, GitHub, Java, and Groovy to streamline and standardize deployment and configuration management across environments, enhancing discoverability, search optimization, and performance of omnichannel customer-facing digital platforms

• Applied safety, risk, and security governance to automation programs, achieving zero incidents and mitigating vulnerabilities through GitHub Actions Security and SonarQube workflows, enabling early risk detection and compliance with HIPAA and GDPR standards.

• Boosted customer satisfaction by 12% through in-depth market analysis and guest experience optimization, transforming operational data into AI- driven, personalized recommendations that improved search relevance, query understanding, and digital engagement across platforms.

• Reduced troubleshooting time by 33% and improved team productivity by creating a centralized 'DevOps Wiki' using AWS and NGINX, providing accessible documentation and product insights

INDUSTRY PROJECTS

Engineer Consultant, Bayer Social Impact Startup Academy (SISTAC), Lafayette, Indiana August 2025 – December 2025

• Train and evaluate AI/ML models on perishable food donations (quality, timing, quantity), enhancing real-time decision-making.

• Delivered insights into routing, perishability scoring, and matching algorithms that improved efficiency and impact for food-insecure populations. Project Management Consultant, Green Eco Tek LLC, Lafayette, Indiana January 2024 – May 2024

• Advised the CEO on market expansion using data-driven insights, shaping go-to-market strategies and methane-reduction solutions.

• Conducted market research that identified growth opportunities and launched an Eco-Subscription model to drive growth and sustainability. EDUCATION

Purdue University, Master’s in Engineering Management January 2024 - December 2025 University of Petroleum and Energy Studies, Bachelor’s in Computer Science Engineering July 2016 – May 2020

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