Logistics and Customer Service Professional
Resume:
PROFESSIONAL SUMMARY
Experienced in logistics and customer service, offering strong skills in time
management and problem resolution. Skilled in effective communication and maintaining confidentiality, with a focus on accuracy and efficiency in operations. Bringing adaptability and a valid driver's license to support diverse organizational needs.
SKILLS
• Valid Driver's license • Attention to confidentiality
• Adaptability • Employee training
• Team building • Compliance oversight
• Problem resolution Customer relationship
management
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• Time management • Effective communication
CONTACT
**********@*****.***
Wonder Lake, IL 60097
EXPERIENCE
Sales Consultant
OCT 2025 - PRESENT Happy Auto Group, Gurnee, IL
Medical Courier
MAY 2025 - PRESENT Legend Services Inc., Brookfield, Wisconsin BMW Client Advisor
JAN 2025 - MAY 2025 BMW International Autos, West Allis, Wisconsin
• Communicated product features, advantages, and benefits to customers.
• Analyzed customer needs and interests, determining appropriate products.
• Ensured customer satisfaction by providing timely responses and support.
• Maximized sales opportunities, remaining focused on goals and expectations.
• Managed multiple routes concurrently while meeting all deadlines.
• Ensured timely pick up and delivery of packages within designated time frames.
• Processed paperwork associated with deliveries accurately and efficiently.
• Maintained accurate records of deliveries, pickups and other related activities.
• Coordinated delivery of purchased vehicles directly to customer's home or office address.
• Resolved customer complaints promptly and professionally.
• Conducted test drives of vehicles to demonstrate features.
• Explained all warranties, maintenance plans, and financing options available on vehicles. ANDRAYA ARZUMARCIAL
Executive Manager
JUL 2022 - JAN 2025 Planet Fitness, South Milwaukee, Wisconsin Operations Manager
MAY 2024 - OCT 2024 Planet Fitness, Neenah, Wisconsin Club Manager
DEC 2023 - MAY 2024 Planet Fitness, Vernon Hills, Illinois Club Manager
FEB 2023 - DEC 2023 Planet Fitness, Lake Zurich, IL Assistant Manager
AUG 2020 - DEC 2023 Dunkin Donuts & Baskin Robbins, McHenry, Illinois Assistant Manager
JUL 2022 - FEB 2023 Planet Fitness, Mundelein, IL Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
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• Coordinated team schedules to keep shifts properly staffed during busy periods.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Ensured compliance with all industry regulations by staying up-to-date on changes in legislation affecting the fitness industry.
• Generated leads through sales promotions and word-of-mouth.
• Trained 12 new employees on general procedures, gym rules, and duties while working to open and clean a brand new location.
• Implemented safety protocols to reduce incidents of injury among staff and members during workouts or classes.
• Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
• Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Ensured compliance with safety regulations and company policies.
• Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
• Helped oversee the daily operations of the store, managing staff and inventory. EDUCATION
High School Diploma
MAY 2021 McHenry West High School, IL
WEBSITE, PORTFOLIO AND PROFILES
WWW: Bold Profile
REFERENCES
References available upon request
Contact this candidate