Forklift Driver Order Packing Shipping Inventory Control Order Puller

FJ

FRANK JAMES

**@******.*** Bartlett, TN *****

Dynamic owner operator with nearly 20 years of diverse experience in hospitality and customer service. Successfully transformed The Edge CoffeeHouse into a vibrant cultural hub, pioneering Memphis' first internet cafe and crafting unique coffee blends. Achieved operational excellence as a psychiatric technician, demonstrating strong leadership and multitasking abilities. Adept at managing teams and enhancing customer experiences, ready to apply innovative strategies to contribute to a forward-thinking environment. Hospitality

Barista

Manager

Customer Service

Forklift Driver

Order Packing

Shipping

Inventory Control

Order Puller

Production

The Edge CoffeeHouse Memphis

Coffeehouse Owner Operator

06/1994 - 05/2013

Transformed a modest coffee operation with a plastic espresso machine into a thriving coffeehouse, operating nightly after the deli's closing hours until securing a dedicated physical location. Pioneered Memphis's first internet cafe by 1996, traveling to Portland and Seattle to enhance knowledge of the coffee industry, resulting in an exceptional blend and signature drinks.

Engineered a custom 50-pound coffee roaster, meticulously roasting coffee for our distinctive blend.

Cultivated The Edge into a vibrant 5,000 square-foot cultural hub, hosting live music three days a week, karaoke, songwriters' nights, poetry readings, pool tournaments, and a cigar club—each event reflecting a multifaceted role.

Managed operations including opening and closing procedures multiple times until May 2013.

St Joseph Hospital Memphis, TN

Unit Secretary, Psychiatric Technician

02/1991 - 04/1994

Provided essential administrative support for the Children's and Youth unit, effectively managing patient records, scheduling, and communications to enhance operational efficiency.

Transcribed doctors' orders while coordinating patient admissions and discharges for a census ranging from 30 to 80, all while ensuring the Professional Summary

Core Qualifications

Experience

strict confidentiality of sensitive patient information. Facilitated the clinical staff's focus on patient care through attentive support in daily operations.

The Mid South Hospital Memphis, TN

Psychiatric Technician, Clinical Assistant

02/1988 - 07/1991

Delivered direct patient care and supported treatment plans under nursing staff supervision, performing vital sign monitoring and reporting on patient behavior.

Provided transportation for clients to appointments and recreational outings, including visits to the Zoo and Pink Palace Museum, utilizing a specialized chauffeur's license.

Maintained a secure environment and documented patient progress while communicating effectively with team members during shift reports. Charted daily on each patient, coordinating with healthcare professionals to implement effective treatment strategies and monitor behavioral interventions.

Frank James Mustangs Memphis

Operations Manager

09/1986 - 02/1988

Oversaw the restoration of classic Ford Mustangs, managing a team of 11 employees across various specialties including welding, mechanics, and bodywork.

Delivered exceptional craftsmanship in building high-quality vehicles. Colony Lighting Memphis

Manufacturing Systems Design

05/1986 - 09/1986

Designed and implemented a urethane spray booth, creating jigs and rigs to facilitate the manufacturing of high-end lighting fixtures by unskilled workers.

Atlantic Pacific Ezon Auto Parts Memphis

Warehouseman, Fork Lift Driver

11/1981 - 10/1984

Managed order fulfillment and transportation of goods within a 500,000- square-foot warehouse, performing various roles including order checker and shipper.

Operated a Hyster Model 30 Narrow Isle Stocking forklift with extendable forks, ensuring efficient movement and organization of inventory.

Contributed to the development of an automated order restocking system, streamlining warehouse operations.

Indmar Products Inc. Millington, TN

Marine Engine Builder/OTR Driver

05/1980 - 05/1982

Indmar built industrial and marine engines of all kinds. We sold Berkley Jet Packs and made many of our own parts inhouse. The motors we built, usually 15 or more at a time were a sight to behold in a row with gloss blue or black paint and Polished aluminum, and they were fierce and powerful too.

After I stopped working in the shop I made a couple of OTR runs for the company. One to deliver jet boats to Palmyra NJ and one to Kingfisher OK to pick up 30 boat trailers.

Indmar built industrial and marine engines of all kinds. We sold Berkley Jet Packs and made many of our own parts inhouse.

Memphis State University Memphis

Psychology

01/1993

No degree

Education

Skills

Hospitality Barista

Manager Customer Service

Forklift Driver Order Packing

Shipping Inventory Control

Order Puller Production

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