Versatile Customer Service & Data Entry Expert
Resume:
Laura Davis
Montgomery, AL *****
***********@*****.***
Professional Summary
Dedicated Customer Service professional with knowledge of service delivery, sending emails, text, making calls, setting appointment times, and proven multitasking abilities. Committed to always maintaining positive professional relationships to increase profitability, growth within the company as well as self, and drive business results.
Authorized to work in the US for any employer
Work Experience
Deli Associate
FLIK Hospitality Group-Montgomery, AL
February 2025 to Present
I work in the deli and I slice meat for the entire cafeteria, prep for the deli bar and pizza station. Make pizzas and serve Hyundai employees during their breaks. Remote Customer Service Representative
Assurant
January 2023 to Present
Answer incoming inbound calls assisting clients on how to set their claims online or through us, log in call notes through DTE and Salesforce, give updates, check status, transferring calls to the right dept, working with 2 monitors, and making conference calls to help clients and/or get 3rd party authorization from clients.
Remote coordinator
McDonough Inc
August 2021 to Present
I work from home sending emails, text, and phone applicants as well as potential clients setting up interviews and also verifying appointment times for technicians or maintenance to come out to work Wal-Mart Associate
Walmart-Montgomery, AL
January 2025 to February 2025
I cleaned the meat wall, vegetable wall, and dairy wall Key Holder/Manager
Dollar General-Montgomery, AL
May 2022 to December 2022
I asist customers in the store and on the phone. I insert information as well as money balances into the system for cashier tills, change fund, and the deposit. I figure out in an calm way how to address and deal with customers so that the customer is satisfied to the best of my ability. I prepare for inventories and inspections. I process information by shift and I make bank deposits. Facility Maintenance
ServiceMax Corporation
March 2021 to May 2022
I cleaned the office and also cleaned the warehouse of FedEx. In addition to that I also scheduled interviews, took the applicants on a tour, and sent off application via IPad Customer Service Representative (Remote)
ASK Telemarketing-Montgomery, AL
June 2020 to September 2021
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Answered general questions
• Answered calls from customers
• Resolved customer information and complaints
• Responded to claim inquiries
• Responsible for tracking and maintaining inventory
• Handled online orders and credit card transactions
• Responsible for cashier duties
• Performed data entry for customer information and orders Deli Associate
Winn Dixie Supermarket l Front End and Affiliate Store-Montgomery, AL July 2018 to April 2021
• Promoted new or high-value food items by creating attractive displays in cases and other customer- facing areas.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Cleaning Specialist
L N A Cleaning Service-Montgomery, AL
August 2006 to December 2020
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accident.
• Handled equipment, chemicals and materials properly and with caution.
• Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors, and toilets. Cashier/Customer Service
Citgo United Fuel & Food-Montgomery, AL
June 2011 to February 2012
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Mentored new team members on POS system operation, customer service strategies and sale goals.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Teachers' Aide
Morris Elem. School-Montgomery, AL
January 2003 to June 2006
• Supported student learning objectives through personalized and small group assistance.
• Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
• Used behavior modeling and specialized teaching techniques to share and reinforce social skills. Education
general (high school diploma)
Robert E. Lee High School-Montgomery, AL
1996 to 2000
Skills
• Facilities Maintenance
• Communication skills
• Custodial experience
• Performance marketing
• Reliability
• Organizational Skills
• Data Entry
• Sales
• Telemarketing
• Email Marketing
• English
• Computer literacy
• Branding
• Commercial Cleaning
• Flexibility
• Residential Cleaning
• Problem-solving
• Assistant Manager Experience
• Time Management
• 5G
• Phone etiquette
• Team Work
• Customer service
• Basic math
• Cashiering
• Home Care
• Cash register
• Cooking
• Typing
• Interviewing
• Cash handling
• Caregiving
• Food Service
• Computer skills
Languages
• English - Expert
Contact this candidate