Program Manager

MARCUS BOYD

Fort Worth, TX ***** ***********@*****.*** 972-***-****

PROFESSIONAL SUMMARY

Highly accomplished and results-driven Program Director and Senior Administrator with over 15 years of progressive leadership experience in Social Services, Juvenile Justice, and Program Management. Core competencies include Compliance Oversight, Strategic Planning, Policy Implementation, and Organizational Agility. Proven ability to provide high-level consultative services and technical guidance while operating with extensive independent judgment. Exceptional at building successful Community Partnerships, leading diverse teams, and ensuring rigorous program quality and accountability. Dedicated to leveraging strong supervisory and communication skills to drive positive outcomes and organizational excellence across any sector.

PROFESSIONAL EXPERIENCE

State of Texas Remote

Regional County Program Administrator October 2022 – Present

* Directed program quality and compliance oversight for regionalization plans across multiple county probation departments and juvenile boards.

* Provided highly advanced (senior-level) consultative services and technical assistance, offering guidance and leadership to Chief Probation Officers and regional post-adjudicated facilities.

* Monitored and approved program protocols related to regionalization, ensuring accountability to established plans and promoting best practices.

* Exercised extensive latitude for independent judgment and initiative, operating under minimal supervision to manage high-level programmatic decisions. Tarrant County Fort Worth, TX

Juvenile Probation Officer April 2021 – October 2022

* Supervised offenders' adherence to court orders, providing detailed reports and recommendations to the court regarding compliance and outcomes.

* Utilized behavioral interview techniques and assessment instruments to accurately determine each offender’s security risks and programmatic needs.

* Provided guidance and leadership to at-risk juvenile offenders, counseling, and referring clients to educational programs and employment services.

* Prepared comprehensive case histories and developed recommendations for program assignments.

Goodwill Industries Fort Worth, TX

Career Centers Manager 2018 – 2020

* Managed all program operations, ensuring strict conformance to state, local, and agency regulations related to career services and alignment of service plans with resource availability.

* Led the creation and facilitation of job readiness workshops, including resume writing and mock interviews, successfully preparing participants for employment.

* Maintained career databases and created comprehensive management reports for program evaluation and improvement.

Santa Fe Youth Services Fort Worth, TX

Intervention Specialist 2010 – 2018

* Provided supervision and leadership to mediate emergency situations pertaining to specific programs, ensuring timely communication with program administrators and adherence to policies.

* Led the development, implementation, and design of supervision programs and service programs for at-risk juvenile clients within the Juvenile Justice Alternative Education Program.

* Identified and developed effective service programs for juvenile clients to promote stability and positive behavioral change.

Managed Health Network (MHN) Irving, TX

Intake Specialist (Team Lead) 2005 – 2010

* Implemented systems and managed teams to ensure accurate completion of required documentation and compliance with all intake regulations.

* Provided leadership in resolving complex issues regarding quality assurance, provider relations, and billing.

* Maintained accurate program participant records via inbound calls and led admissions processes, maintaining communication with all referral sources, families, and patients. EDUCATION

Grambling State University

Bachelor of Arts: Sociology May 2000

* Member Phi Beta Sigma Fraternity Inc.

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